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Verified
5/5

2004-02-08

"Very helpful company - easy to reach by e-mail and phone, and answered questions readily.

Good web site, with plenty of info and easy to order from.

Very prompt shipping.
"

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Overall product shipping and delivery process
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
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Verified
5/5

2004-02-07

"Merchandise just as I expected. So far the PSU is quiet and stable. Order shipped fast, and tracking communication was very good."

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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-02-07

"Great service, good prices, great product advice, outstanding shipping of products. And most of all top quality products.
VERY SATISFIED CUSTOMER. CARL KELLY
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-07

"Awesome fans, company and service! The fans are quiet and pretty powerful and I got my order fast! Thanks and keep up the great products and service!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2004-02-06

"Order was shipped same day. All parts worked as advertised. Very satisfied!"

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Likelihood of customers making future purchases
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Verified
5/5

2004-02-06

"Fans arrived as expected. Good purchase experience."

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Ability to determine if a product was in-stock real time
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5/5

2004-02-06

"Hello - just made my first ever purchase from you.
Matt Macro was very helpful on the phone. Thanks Matt.

Hopfully the PSU wil be great - Until now I've used 'QuietPC' so I'll let you know what I think when I compare them.

All the best
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2004-02-06

"Ordered/received two of SilenX's 80mm fans and one Zalman northbridge cooler within a couple of days.

I've installed one fan and the Zalman cooler into an existing small form factor PC. Noise is only slightly better than my old Panaflo L1A, but this feels like it's pushing a bit more air - definitely a plus.

The other fan? Used it to make an older tower shut up. [It's sleeve-bearing exhaust fan was starting to click/wheeze too much.]
"

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Verified
5/5

2004-02-05

"Excellent service, prompt shipment, I couldn't believe when I saw my order delivered that quickly."

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-05

"Fast, fast shipping, as ever--these guys are great at getting the goods out!

I was a little disappointed, however, that what I'd ordered--Fan Mounts--came in YELLOW, whereas I'd always seen them illustrated in BLACK, and that's how they come bundled with Silenx's line of super-quiet fans. I don't particularly *like* the yellow ones, in fact. When I called customer service, they told me that yellow was all they had is stock for the foreseeable future.

No problem--my wife whipped out her Magic Marker and painted them all black! (Shades of the Rolling Stones...) So, now I guess I'm all set to go. But Silenx should definitely **get on the ball** with supplying what they have pictured on their Web site; if they have *different* colors, they should so state and offer the customer an option.

Anyway, this is about the tenth time I've ordered something online from Silenx, and it probably won't be the last!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges

Verified
5/5

2004-02-05

"havnt actually purchased any itmes from silenx before but i have been looking around for a silent power supply for my pc for a long time now and from what other people have said and written about silenx as a company and their products, i am sure that they wil live up to my expectations. because i am from the uk i was hesitant about going through with the order, things such as shipping costs, VAT etc were unclear at first but having sent an email to them, they replied the next day which was a very quick response, their reply was clearly written and answered the questions that i had asked of them. full marks up to now, just waiting for the delivery man now :) "

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Delivering products damage free
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-05

"I was really pleasantly surprised when I tried out my two SilenX 80mm case fans. They were so much quieter than my old standard case fans. In fact, it is so quiet now with my SilenX fans that I can hear things I couldn’t hear before, like people knocking at my door. And the fans still keep my computer nice and cool. Thank you SilenX!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2004-02-05

"Just ordered, but they offered me to $5 to fill this in. Bit of a naughty situation to be in really but hey it saves me money. Ill tell u in 10 days whether i regret it.

It all arrived bang on ten days as promised, and it was so quiet i have to check the leds on my comp to tell if its on sometime.

This said after month or so the 14dB fan that i got for my CPU seems to be getting noisier, which im not to happy with.

Andy
"

Detailed Review Benchmark + -
Overall quality of the company
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Delivering products damage free
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Verified
4/5

2004-02-02

"Nice products, although not as "silent" as I would have hoped. The 80mm fans I bought are very nearly as noisy as the ones I replaced. The soft mounts are very nice though. "

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Verified
5/5

2004-02-02

"I've ordered the 300W "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site