"I was totally upset that it took over 3 weeks for me to get my merchandise. I will never order from Sky Mall again.

Dr. Marty L. Cummings"

"Don't understand why some items are not discountable when you have a sale. Doesn't seem right."

"Shipping is a little slow but no chips or breakage so really no room for complaints....not to mention how delighted I am with the gnomes. Absolutely adorable! Still waiting for the rest of my shipment."

"I ordered the 3 & 1 luggage on Feb. 8, 2015 after a couple of weeks of no activity or updates I decided to follow up with SkyMall.com to see what was going on... On the first response I had to wait an additional 24 hours for anut yep of response... Then I get a follow up response and find out I have to wait an additional 3 to 5 days for a response while SkyMall followed up with the third party vendor (I thought I was purchasing directly from skymall).

Well I finally get a response from SkyMall telling me they can't ship me the luggage because it was discontinued and they no longer have the item to ship.

I travel quite a bit and was really eager to receive this product and all I did was waste my time ordering from Skymall.com... In addition, I received a notification stating they never received payment but they deducted the money from my PayPal account I can show the transaction from my account for $207.80... All I ask is that the money be returned / refunded to my PayPal account so I can purchase another piece of luggage.

Thank you in advance for your help and cooperation.

Jay Vergara"

"Poor internet sales experience. Ordered an item on Jan. 29, 2015, "in Stock" Waited - waited - waited. Checked status online and it's frozen at: "order processing". Sent two emails to customer service. Finally (Feb. 24, 2015) received a response to check my order status which is expected ship date March 2015.
Website says "Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with SkyMall and all of the billing and shipping information has been accepted by the system, the order is immediately conveyed to the merchant for shipment. Because of this, we are unable to adjust an order after it has been submitted."
So-can't cancel through Skymall - I guess it's a call to AMEX."

"Terrible customer service, order 2 items first time and add express shipping for extra money, been waiting 9 days to get any info about my order,( should shipped 2-3bisiness days). Customer service no phone number to call, response time is 3 day or longer. Then I canceled my order because got it from somewhere else, they are confirmed cancelations and today I got shipping confirmation email.... Isn't crazy????
Will never order from you again.!!!!
"

"Horrible customer service. Multiple requests by me for an estimated delivery date went unanswered. I ordered a gift for Christmas, I finally sent an emal to cancel it after Valentine day. That email was answered, with a thank you.

There is no way to speak with anyone. Calling it customer service is false advertising."

"I had to click next four times. I was getting worried that it wasn't going to work, or that I was paying for my item four times."

"Blah blah blah blah blah blah blah blah blah blah blah blah blah "

"Ordered my son a Christmas present from Skymall right before Christmas they emailed me it would not be delivered until January I thought that is alright I will give it to him for his birthday Guess what it is February 23rd still not here"

"I was just ordering something for my Girlfriend, I like that you can just order something as a guest, maybe Ill shop here again because of that reason alone."

"I'm happy with the price of the pillow, not thrilled with the shipping costs or the 4 to 6 week wait to ship to Canada."

"https://www.resellerratings.com/CDN-***-***-****/static/js/images/rr-brownedge-star-on.png

very disappointed because i wanted to use gift cards and they have been suspended also it kept saying my zip was wrong and i knew it was not."

"Excellent website! i will always buy things from this site! "

"website was a little slow,we will see about the products once they arrive"