"I placed an order for an item that said it was in stock. After not receiving it for over two weeks, I then get an email saying my order had been canceled with no explanation! They have very poor customer service!"

"Easy to navigate site and great products. Some good prices but overall a little overpriced."

"Jumped around internet pages to much dropoed information already entered "

"Good until this required survey. Really, I don't have time for this."

"Still the only company I've found that sells the LeguP Bolster Pillow.
Thanks!"

"I ordered an item on 1/19/15 for friends who had recently gotten married. I received confirmation of my order and waited patiently for it to arrive. My credit card was charged. I then waited and waited an wrote the customer service email address multiple times asking where my order was with no response. (The phone number listed on the website states they no longer respond to calls only email. ugh!!!) Finally, after weeks and weeks of no response I finally get an email stating that they have cancelled my order and it will no longer be shipped to me. No sorry.....no help....nothing! SOOOOOOO unprofessional and I will NEVER use SkyMall again. Very Very disappointing!!!!"

"Please let me know you place the order
this is the thrid time I am try to get the sandals. "

"I have an extremely large CD collection. My New Years resolution was to finally organize it all.

I'm optimistic that your media towers will help. Thanks"

"You have no "n/a" choice on the last question, say to choose it if you didn't interact with customer service."

"I ordered the Derek Jeter Retirement baseball. The picture of the product shows it in a case. I did not receive the case. I expected to get the case. I won't be ordering from sky mall again. For $700, I would expect to get everything You display in your advertisement. "

"Very bad communication via email. I had to send two emails requesting shipping status and then received notification that they cancelled the order. It is very frustrating that you do not have a customer service line for your customers to communicate their issues or questions verbally. Clearly emails can be misinterpreted by my order cancellation. Computers can't always replace a live person. It is called Customer Service for a reason. This experience will definitely make me think again before shopping the "not so friendly skies" again."

"Your web site is very easy to find what you want and to start a new account with.
Great examples so numbers are entered properly.
Also a great example of a website…."

"It's been 17 days since I ordered this gift for my wife for Valentine's Day and still no receipt. It's been 5 days since I inquired and still no response. How do you think I should review SkyMall.com ? ? "

"I ordered a neck pillow for a trip I was going on and they said shipping would be 7 business days. I ordered the pillow on February 3rd and today is February 17th... I still haven't received it! I'm leaving for my trip tomorrow... last time I ever order from Sky Mall! Also, their customer service has yet to respond to me and it has been 5 days since I contacted them! Horrible service... "

"AWFUL. Tried to cancel an order within minutes of placing it, but they have no phone number to call. Emailed and submitted their online form right away, and more than two weeks later I get an email saying my order has been backordered and won't ship until next month, so clearly it hasn't shipped, and still nothing has been done to cancel it. COMPLETELY UNACCEPTABLE CUSTOMER SERVICE - DO NOT USE SKYMALL!"