"I ordered a product meant for a Christmas gift - there was no verbiage on the site or in my order confirmation email indicating the product would require additional time for processing and/or shipping. When I called SkyMall Customer Service on the 24th of Dec to find out what on earth was happening with the order, they told me it would arrive by 1/2. Since this gift was meant for my niece on the other side of the country, I was extremely disheartened by this - it's hard to explain to a 4 yr old why Auntie has nothing for you for Christmas. SkyMall Customer Service was disappointing - No apologies for the issue, no partial credit for shipping, nothing.
The gift also did not actually end up arriving by 1/2 - it finally arrived on 1/17. My queries to customer service via their web/email interface were not responded to, despite confirmation of "acceptance" emails from the site.
Just a terribly disappointing experience overall."

"DO NOT buy from Skymall!! Customer service does not respond, there is no longer a phone number to dial as it directs you back to website. My order was Backordered for weeks and I tried to cancel it through emails and their online submittal, no response. 3 weeks later I get a confirmation that my order shipped and they billed my account. Sky mall is going out of business and they are doing everything they can to steal people's money. "

"nice items, pleased with product choice, hope to see them soon despite our snow delays

thank you!
"

"Great prices and interesting items but delays in shipments and out of stock items are a frequent problem. Shipping prices sometimes negate price advantage. "

"This is a great site with many many cool looking items and I can't wait to try more."

"I have purchased from Sky Mall in the past and I have been happy with my purchases This time I'm not happy with the tax being charged on these products."

"Love your products. Prices could be better. But overall wonderful. "

"ordered in October, its now February still haven't received. emailed skymall two days ago to cancel order because they said it was back ordered again until march. I ordered from someone else. skymall never returned email. today they said it was shipped. they will be returned. Not happy"

"Will never order from this company again! Engraving on my product looked horrific and return policy states no refunds on personalized products. What ashamed it is that you can't trust a company to do a good job on engraving when they offer it on product! Will never use them again! "

"Why are you asking me ALL these questions when l just made the order? l have never bought anything from you guys. Where is the "NA" it says l can click if l did not interact with a customer service representative"

"Zero customer service. Sent defective merchandise and refused to issue refund Items returned and they have not issued refund. They have no phone number to contact customer service only email and they do not answer email. Unless you want to be ripped off, don't buy anything from Skymall"

"Worst on-line business I have ever dealt with. Placed my order on January 25th. Didn't hear back after receiving same day confirmation for the next 4 business days. I emailed SkyMall on the 29th inquiring when to expect shipping information. SkyMall replied that the item would ship in 7 days. 7 days and no shipping information. After multiple emails stating this I canceled the order and had this confirmed by SkyMall and received the following email:

Hello Tim,
Thank you for contacting SkyMall. I have processed your request for cancellation. We will be sending you an e-mail confirmation on the status of your request.
We apologize for any inconvenience this may cause, if you have further questions please reply to this e-mail.

Best Regards,
SkyMall Customer Service


Today received the following:

Quantity: 1
Item#: 81960HAM
Description: Brightness Zooming Floor Lamp

Thank you for shopping with SkyMall. We regret to inform you that due to unexpected demand the item listed below is currently on backorder. We apologize for any inconvenience and anticipate this item to ship on or before Mon, May 4, 2015. You may receive a similar notice in the mail from the merchant who directly ships your merchandise. Your satisfaction is very important to us. If you have any questions regarding your order, or if we can assist you in any way, please visit us at www.skymall.com,or e-mail us at ****@****. We value you as a customer and apologize for any inconvenience this delay may cause.

By far, the worst communication/on-line business I have ever dealt with. Will never do business with again. "

"Love Sky mall! I've bought two bed side tables for my grandparents. Quality was great, produce was well designed and easy to assemble. "

"I have been surfing the internet for this tree and couldn't find it. I am so glad you do and will shop here again.

Thank you!"

"Prices were ok, but the shipping and tax adds so much more to the order and makes me reconsider"