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Product & services pricing
4.43/5
Chance of future purchase:
4.65/5
Shipping & packaging:
4.78/5
Customer service:
4.74/5
Return/Replacement policy:
4.78/5

5/5

2023-05-10

"Great customer service, resulting in an amazing ticket price. would definitely recommend Skylux to friends and family"

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Rep reply posted 2023-05-11
A rep from Skylux Travel, Herman-B, has responded:

“We are happy that you are satisfied with our products and services.Thank You.


5/5

2023-05-09

Excellent Service and Great Price

"We are very please with the great help from our agent Samson when a couple real issues came up. He helped us resolve the issues and found great flights for us. We would definitely recommend SkyLux to our friends and family!"

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Rep reply posted 2023-05-10
A rep from Skylux Travel, Herman-B, has responded:

“Dear Customer, thank you for your feedback. We'll let Samson know that he is highly appreciated.Thank You.


1/5

2023-05-05

Deceptive sales practices

"Bought 2 business class tickets paid over 10 thousand dollars. SKYLUX booked me in a category where I had to pay hundred of dollars for seat selection and had no lounge acces after 16 hours flight to my connections DO NO USE SKYLUX THEY ARE CROOKS."

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Rep reply posted 2023-05-05
A rep from Skylux Travel, Herman-B, has responded:

“Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special id: 240539
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you.

Thank you in advance.”


5/5

2023-05-03

Always great service and less cost

"I have used Sky Lux exclusively when traveling internationally to Asia and Europe. They have the best rates and great service."

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Rep reply posted 2023-05-03
A rep from Skylux Travel, Herman-B, has responded:

“We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance . ”


5/5

2023-04-19

Mike was great

"Mike was very patient with me and went over all the options and found flights that I could agree upon. He's really good, and good at upselling, I got the insurance. He should be promoted and given a raise."

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Rep reply posted 2023-04-20
A rep from Skylux Travel, Herman-B, has responded:

“We are so grateful for your kind words. Thanks for sharing your review with us and the community!”


Verified
5/5

2023-04-06

Great service

"Matteo was great to work with"

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Rep reply posted 2023-04-07
A rep from Skylux Travel, Herman-B, has responded:

“We are so grateful for your kind words. Thanks for sharing your review with us and the community!”


Verified
5/5

2023-04-06

Excellent customer service

"Flem is great to work with!!"

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Rep reply posted 2023-04-07
A rep from Skylux Travel, Herman-B, has responded:

“We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead”


Verified
4/5

2023-04-06

Jones S

"He was very helpful and always asking me questions to make the most of what we wanted. Always calling back with extra info."

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Rep reply posted 2023-04-07
A rep from Skylux Travel, Herman-B, has responded:

“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”


5/5

2023-03-30

Fast and efficient response

"In October 2022 I booked international business class air tickets with SkyLux and got a good deal. American Airlines has change the flight times on a number of occasions since the original booking confirmation and the SkyLux team has been fast and efficient at finding appropriate alternate flights for my travel plans. "

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Rep reply posted 2023-04-02
A rep from Skylux Travel, Herman-B, has responded:

“We are happy that you are satisfied with our products and services.


5/5

2023-03-29

Great service

"Great experience dealing with MCKENZy"


Rep reply posted 2023-03-29
A rep from Skylux Travel, Herman-B, has responded:

“We are happy that MCKENZy has provided you with such a wonderful experience.



Verified
5/5

2023-03-28

Drake

"Drake was excellent to work with. He did his research and called back with four solid options. He also made sure that I was comfortable with the process. I couldn’t ask for more from an agent."

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Rep reply posted 2023-03-28
A rep from Skylux Travel, Herman-B, has responded:

“Drake is a good nature agent and he is also very professional! We are so proud of his well done job! Thank you very much for sharing your positive experience with us! ”


Verified
5/5

2023-03-28

Great

"Spencer is wonderful, kind"

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Rep reply posted 2023-03-28
A rep from Skylux Travel, Herman-B, has responded:

“Many thanks for giving us a 5 stars review! Your travel agent Spencer did a great job as we can see and we are so happy for you! ”


Verified
5/5

2023-03-28

Very professional.

"Gonzalo was very helpful to find the perfect flights for us . Thank you "

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Rep reply posted 2023-03-28
A rep from Skylux Travel, Herman-B, has responded:

“You are so welcome! Gonzalo would be so pleased to hear your words of appreciation! Thank you very much!”


5/5

2023-03-28

Travel tickets to India

"Jerry, is really helpful and goes out of his way to find the right options for us. He is very responsive and I would recommend him to my friends.
"

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Rep reply posted 2023-03-28
A rep from Skylux Travel, Herman-B, has responded:

“Thank you very much for taking your time to review us! Jerry is awesome and we are so happy to have him as our colleague! ”


5/5

2023-03-27

Great Service!

"Working with Remus is always a pleasure. He has booked overseas tickets for us a couple of times and got us much better prices and itineraries than we could get on our own. I highly recommend Skylux and their services."

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Rep reply posted 2023-03-28
A rep from Skylux Travel, Herman-B, has responded:

“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”