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Product & services pricing
4.49/5
Chance of future purchase:
4.64/5
Shipping & packaging:
4.61/5
Customer service:
4.73/5
Return/Replacement policy:
4.75/5

5/5

2022-08-08

Excellent service and very good pricing along with shortest travel time to the destination.

"Jonathan Stone was quick with his communication, pricing and responding rapidly with answers to all questions and beat other travel agency handily in pricing and travel route.
Very pleased with the service. Jonathan cut travel time by about 8 hors including layovers.
"

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1/5

2022-08-02

Shady practices

"combo of points and cash which had more flexibility if changes occurred.
Long story short the flights were canceled ( which airlines can do and give a guess tickets bought with points don't have a lot of say or flexibility) so ended up.loosing a few thousand dollars on trips by my family of 5 never took.
These guys aren't easy to get in touch with and aren't transparent. BUYER BEWARE !
"

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5/5

2022-07-28

Nice ticket

"It was the first time flying business class for me. The ticket I got was just a little more than premium economy. I am thankful to SkyLux for this deal. All the best!"

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1/5

2022-07-26

SkyLuxTravel stole my ticket money and cancellation money and I never got paid the refund !

"I had to cancel my flight ticket because the covid situation and the agent at SkyLux told me it’s an open ticket for 1 year. So 6 months later I re-booked my ticket and suddenly it was no longer an open ticket! They promised me a refund of my 3641.90 usd business class ticket IF I would pay extra 450 usd cancellation fee. Plus min. 25 usd travel agent tipping! So I did .
They wrote me it takes 14-21 business days to get my money back. I called after 22 business days and a new agent told me that my ticket NEVER was processed to refunding ! So they lied to me and stole my money. This is a criminal thing they do. I will have a collection attorney office to take further actions. I personally emailed Laura Stewart who is the CEO of the company but of course she doesn’t take any responsibility of anything . DO NOT USE SKY LUX TRAVEL agency for any tickets . Its a warning !
"

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5/5

2022-05-26

Booking with Henry

"Excellent service from Henry. Since covid started I never had to think about stressful and difficult issues that may happen to my booking. Henry helps with all of it and more..."

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5/5

2022-04-21

Well done

"Skylux is one of the rare companies I use for air travel bookings. I've been booking since 2014 on several occasions and have no regrets or problems. This is why I would recommend Skylux Travel also to other people looking for business class tickets."

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3/5

2022-04-06

The agent tried very hard!

"While looking for flights for our upcoming cruise, I contacted Skylux to find out if I could book more comfortable transatlantic seats. After weeks of trying, our agent could not find us what we were looking for the right price. As a last-ditch effort, I contacted the cruise line and found the exact flights I wanted at a much lower price than Skylux offered, so I booked. Conveniently, I must have booked the last tickets because suddenly our agent could find the flights, At an astonishing $200 less! This is sarcasm, as I know he was blowing smoke. I might try again but was turned off by the outright deceit in our last conversation. "

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4/5

2022-03-09

Great experience

"Parker was thorough and quick to respond to my questions."

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5/5

2022-03-04

The Best Customer Service

"Mr. Vernon of Skylux Travel is super…He assisted me buying tickets for my parents from start to end. He always looks for a good deal, he answers all my questions honestly..He talks to the phone slowly and very respectful..I would recommend Skylux Travel to all of my friends here in USA! Thanks Mr Vernon, you should be the model of all customer service representative."

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5/5

2022-02-23

It was ok

"Thank you Skylux for organizing my refund. It wasn't that fast but I understand the circumstances."

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5/5

2019-12-03

Flight changes

"Thank you for handling my flight changes and finding a great alternative flight itinerary! God bless everyone!"

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5/5

2022-01-16

Harry Leiberman is an excellent agent and looks after many details and extras making things go better.

"I had problems with my reservation as I did not get the results of my PT-PCR TEST back even though I went as early as possible to be within the required 72 hour window before flight to Thailand. I then had to change flights and days and cancel my hotels and Quarantine Package (non-refundable) and lost Six Hundred+ USD. The PCR tests are hard to get returned within 72 hours and here in USA and California nearly swamped labs. But, NO RESULTS, NO ENTRY INTO THAILAND even if you are completely vaccinated with 3 vaccinations including booster shot. My agent, Harry was helpful in changing flight meeting my criteria and took care of special needs like wheelchair assistance as I am 76 yrs and hurried connection are hard to do fast. Also he got my seat assignments exactly as I like days before I had been told that I could do it! Great agent!
"

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5/5

2022-01-08

Italy/Greece Booking

"Reggie Moore has been outstanding providing travel service that we needed after having to cancel our trip the past two years due to Covid restrictions. He is very dependable and responds to every question or concerns. Would highly recommend Skylux Travel for all your travel needs."

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5/5

2021-12-01

Great experience booking with SkyLux

"I checked out other Business Class discounters. SkyLux was by far the best -- quick to respond and more reasonably priced. Plus my agent, Spike, was patient and thorough. I didn't know how to do some things on my phone but he walked me through everything, researching different times to suit my needs. I will definitely use SkyLux for upcoming travel."

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5/5

2021-11-30

Great overall

"A pleasant experience. Thanks to Liam I will continue booking flights with Skylux Travels."

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