"I had problems with my reservation as I did not get the results of my PT-PCR TEST back even though I went as early as possible to be within the required 72 hour window before flight to Thailand. I then had to change flights and days and cancel my hotels and Quarantine Package (non-refundable) and lost Six Hundred+ USD. The PCR tests are hard to get returned within 72 hours and here in USA and California nearly swamped labs. But, NO RESULTS, NO ENTRY INTO THAILAND even if you are completely vaccinated with 3 vaccinations including booster shot. My agent, Harry was helpful in changing flight meeting my criteria and took care of special needs like wheelchair assistance as I am 76 yrs and hurried connection are hard to do fast. Also he got my seat assignments exactly as I like days before I had been told that I could do it! Great agent!
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"Reggie Moore has been outstanding providing travel service that we needed after having to cancel our trip the past two years due to Covid restrictions. He is very dependable and responds to every question or concerns. Would highly recommend Skylux Travel for all your travel needs."
"I checked out other Business Class discounters. SkyLux was by far the best -- quick to respond and more reasonably priced. Plus my agent, Spike, was patient and thorough. I didn't know how to do some things on my phone but he walked me through everything, researching different times to suit my needs. I will definitely use SkyLux for upcoming travel."
"A pleasant experience. Thanks to Liam I will continue booking flights with Skylux Travels."
"Gaius is an extraordinary agent with lots of patience and knowledge of the travel industry. Thank you for your assistance!"
"My wife and I were lucky to have Amadeo Marshall as our agent. His informal, easygoing style put us at ease, while his skill and dexterity in arranging our schedule and walking us through the process of securing tickets made our experience trouble-free. He was also accessible. Even though it was 2:30 a.m. in his part of the world, Amadeo was alert and engaging. We hope to use his services in the future. "
"Nice service with great follow up from travel agents. Thanks!"
"Thank you for finding me the best possible flights for my upcoming trip! I appreciate that!"
"Skylux travels the most unprofessional service providers. I booked tickets through them and they overcharged me on contacting about the same they first made me wait for 10 days stating the refund is being looked at by the accounting services. Then they stop answering my calls and send me an email saying it’s only $400 and why am I bothered. They cannot issue you a refund and only give credit on file. I have tried calling several times and no one is answering the agent I was working with has completely ignored my calls and I have not heard anything back from the supervisor either. This is a good system they have setup to overcharge the customer and not refund so they can keep repeating the same. It has been a completely hassled arrangement and I have never ever seen a more unprofessional and ignore the customer attitude. I am constantly trying to call and get no responses what so ever. I don’t know if any higher authority really reads these reviews but if you do I would like to see how you are going to handle this situation. "
"Skylux provided exceptional help in finding business class tickets to Spain, and did even more amazing job when I needed to cancel them because of the pandemic. I will use Skylux again when I will be sure it's safe to travel"
"Whenever I travel internationally I book my flights and accommodation with Skyluxtravel. My travel manager offers various options for airlines, layovers and prices. Also I appreciate his problem-solving skills."
"I am using Skylux since 2018 and I am truly amazed how they treat clients during these trying times. I had to rebook my flight and everything was done during the call with my travel agent. No hassle, no long waiting hours. Excellent attention and service."
"You can’t go wrong if booking with Ranger at Skylux Travel. Very knowledgeable agent."
"Service I received from Nikita was excellent. All my bookings with Skylux have been easy and without any problems."
"Absolutely great experience. Spike found a suitable flight for a price lower than booking directly with the airline."