"I was exasperated trying to figure out our once-in-a-lifetime trip to Rome. Lavone came to our rescue; she could not have been better. She listened carefully and then diligently worked to bring our requests to fruition. She was most patient as she carefully walked us through every step of the process. We are so appreciative of Lavone's valued assistance!"
"The service and agents attention I received was better than I had expected. I was planning a multi city flight and it was difficult to plan it on my own, so I decided to try Skylux. My travels are arranged now and I was able to get a good price as well."
“Thank you for a 5 stars review! We do appreciate you've taken your time to describe your experience with us and so happy it was so good!!! Welcoming you back dear Customer! ”
"I'm choosing Skylux for their services and prices that are lower than with other travel providers."
“Thank you thank you thank you!!! Always happy you when you chose our services!!! ”
"Thank you Lionel for the best business class tickets at a price I can afford. Hope my trip will be as amazing as your assistance."
“You are so welcome dear Miss Wendy!!! Please enjoy your flight! We hope it would be great!”
"Poor customer service. Dishonest. Gives you prices then they disappear As soon as you want to book. Rude as well. "
“Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 221811
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you.”
"One of the best services I have ever dealt with. Agent was patient and professional, tickets were less expensive than directly with the airline. Will recommend to others!"
"I was usually booking economy, sometimes premium economy class but through Skylux Travel I got a deal that was just a bit more and it was business class. This experience was amazing and I will return to book more cheap business class deals next year."
"I had to cut my trip short due to medical reasons and Elton saved the day! I am so thankful I use Skylux!
James"
"This was the best service I have received in the 40 years of traveling. Emerald is my travel consultant for 2 years and she always delivers."
"the agent booked an international trip for me but missing a key component. The agent of skylux did not realize it until I discovered the mistake and inform him. But they dont admit the mistake and refuse to provide full refund. The agent knew the whole trip profile. He provided some early options without missing any component but the final option with missing part. He insists me to take all the losses."
"I got hung up on twice today while trying to rebook a ticket that they canceled. Never again."
"Very professional assistance with flight bookings. Guided all throughout the process until everything was set."
"Booked my flights with Skylux Travel for the 2nd time. Price for business class was just a little bit higher than I would pay for premium economy. I am super excited using this company."
"Got business class tickets to India cheaper than anywhere else. Nikita was my consultant and he did his job professionally."
"Still at Porto airport 6 hours after scheduled flight to Madrid, continuing to Phoenix. We contacted Willard travel agent who said he would get back to us but never has and are on hold forever with customer service line. Don’t know how or when we will get home, don’t know if we should just rebook on our own and pay a fortune. Completely frustrated!!"
A rep from Skylux Travel, Herman-B, has responded:
“Lavone would be happy to hear your thankful words! She is perfect in what she does with all her respect, pleasure, professionalism and efficiency! Thank you very much for such a great review! ”