"Affordable business class deals with personalized service and help. I recommend this company 110%!!!"
"I received a good value for my money. The flight date change was painless and I am sure I will use Skylux Travel agency again"
"My flights were canceled because of the pandemic. Skylux did everything necessary to handle this and I appreciate that. I would definitely use Skylux again!"
"We booked a flight to Lisbon and we received a notification from the airline that our return was cancelled bc of the strike on July 17-18 2021. We contacted immediately our agent at skylux who emailed us that he was off for the week end and had no access to flight data . I will not give anyone’s name unless am contacted .
We then called customer service and I insisted there was a flight leaving that day from Porto airport and that we could make it with no luggage. The female agent insisted the flight was still scheduled on her screen and did not see any cancellation . I emailed her a pic of the airline notification and insisted she looks on the official Lisbon airport website that was listing all flights status and I even sent her a pic from the screen showing the flight cancellation. . She dismissed me , saying it was a technical aberration .
We still insisted bc we could have made another flight and called again customer service , dealt with another agent who said he will follow through . I insisted again about looking at the airport website and he did not believe me .he really followed through !!!!!
This morning I called again customer service ,and spoke to another member of the A team who said he was the only one working and could not do anything other than contacting the previous 3 teammates
I pressed the urgency bc flights to NY were posted from Porto .
Subsequently the airline checked us automatically on a flight leaving tomorrow night , 2 days after contacting Skylux
There other luxury business agencies and I deleted skylux from my contact list
I would be happy to give the names of the 4 agents we contacted .
They are good to sell you a discounted ticket but do not stand behind an issue .
It’s like everyone’s doctor is the best until you have a problem , then only the real best one stands up .
"
"The airline changed the time of the first leg of my flight and could be on an earlier one for the next leg. That earlier one is closer to what the original time was too. I called skylux as I thought I could for assistance and it wasn't any help. First they gave me a hard time because I had to know the exact agent and could only talk to him. As it was I had to wait for EST hours. Where was the 24hr help? Then I was told it would cost $2000 for a change. I kept being told it was the airline and not you. Then there was no lounge available. Yes there were ones open but I wasn't allowed to be there. What is the point of booking through you I asked? The agent told me he didn't understand my point. My point is that your claim to customer service is false and I will not use you again. I will post this review in multiple sites though."
"My friend recommended this travel agency and I am so happy I followed his advise. From now on I will use Skylux Travel agency for all of my business trips. service is just great."
"I booked a ticket through SkyLux the agent Keanu charged my card to the airlines directly instead of charging the agency this was done without my authorization & SkyLux refuses to accept it I have been asking them to me proof for 7 months & they have none… Beware before you give your CC to them Keanu is the worst in spite of writing 10 emails to him he has answered none & SkyLux is ok with it speaks a lot about them.. right?"
"Our agent Ranger is great! His planning skills are awesome and he always finds us the best deals."
"Please give a raise to Jackson. He saved my trip. Totally recommend."
"Jackson was helpful with reservation. I was confused about the Covid-19 restrictions and was hesitant to take my trip. Jackson explained everything in detail and chose the safest route for me."
"Thank you Skylux. Ranger was amazing and helpful with by booking changes."
"This SkyLux Travel is totally untrustworthy, unprofessional and they operate like mafia, totally irresponsible company.
They are a scam. At first they lure you in with sweet, calm, false information and after they get your money, they totally become lions and they will change 360 degrees and even threaten that your money cannot be refunded. And immediately all of them will gang up against you. And they can never put you through to a supervisor or a manager. They will start tossing you around like a football just to frustrate you and next thing they will triple your ticket price. They do this professionally for living, scamming money from customers. And they will lie to you that it's the airline who is doing it. In my case it was Virgin Atlantic airline. When I called them, everything I was told was lies. I advise you not to use Skylux Travel to book your ticket. It's like a bad nightmare. They give you stress to **** your blood and take the whole energy away from you. "
"As my flights were canceled because of the Covid19, I had to call my travel consultant to reschedule and received personable and professional service. Will recommend Skylux Travel!"
"I'm a first time customer but I'm sure I will come back to book more business class flights because of the level of service I received. Premium service for a good price."
"Festus worked on my problem until it was solved. Because of his dedication I will continue booking with Skylux Travel."