"Poor customer service. Dishonest. Gives you prices then they disappear As soon as you want to book. Rude as well. "
"One of the best services I have ever dealt with. Agent was patient and professional, tickets were less expensive than directly with the airline. Will recommend to others!"
"I was usually booking economy, sometimes premium economy class but through Skylux Travel I got a deal that was just a bit more and it was business class. This experience was amazing and I will return to book more cheap business class deals next year."
"I had to cut my trip short due to medical reasons and Elton saved the day! I am so thankful I use Skylux!
James"
"This was the best service I have received in the 40 years of traveling. Emerald is my travel consultant for 2 years and she always delivers."
"the agent booked an international trip for me but missing a key component. The agent of skylux did not realize it until I discovered the mistake and inform him. But they dont admit the mistake and refuse to provide full refund. The agent knew the whole trip profile. He provided some early options without missing any component but the final option with missing part. He insists me to take all the losses."
"I got hung up on twice today while trying to rebook a ticket that they canceled. Never again."
"Very professional assistance with flight bookings. Guided all throughout the process until everything was set."
"Booked my flights with Skylux Travel for the 2nd time. Price for business class was just a little bit higher than I would pay for premium economy. I am super excited using this company."
"Got business class tickets to India cheaper than anywhere else. Nikita was my consultant and he did his job professionally."
"Still at Porto airport 6 hours after scheduled flight to Madrid, continuing to Phoenix. We contacted Willard travel agent who said he would get back to us but never has and are on hold forever with customer service line. Don’t know how or when we will get home, don’t know if we should just rebook on our own and pay a fortune. Completely frustrated!!"
"Boston Miles is the best travel agent I have ever encountered. Can't imagine booking business class flights without his help."
"Be careful purchasing from this company. The entire premise of their business is based on fraud. Read the reviews, they have scammed so many people, making believe your ticket is refundable, then they will sell you an inflated insurance that is good for nothing. Howie their sale agent is unethical, read all the fine points. You can buy the exact same ticket with a stop over (which they offer) for less. STSY AWAY FROM SKYLUX!!!!!! Otherwise, you loose money. "
"I have used different companies for flight bookings and Skylux is definitely among the best I have dealt with. Not just because of the price but especially because of their service. "
"This was the first time I was so satisfied with Skulux and it’s mainly because of the travel agent Shaquille. She was highly professional, very helpful and prompt in her responses. Also this is so stupid to ask the invoice number instead of automatically populating"
A rep from Skylux Travel, Herman-B, has responded:
“Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 221811
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you.”