"Your customer service is always very professional"
"I had a problem with my Insteon Controller. The had me send it in, repaired it, reloaded it and sent it back quickly all in a timely manner!! Great to do business with!"
"The garage door opener and sensor work well for me"
"Thank your for accepting a return after 30 days (my remodel is taking longer). I order all the parts needed for my house remodel and after finally putting in the switches one went bad after a week. I contacted customer service and they understood and processed it (with choices) and within two weeks I received a new switch (which I love my light switches)! Thanks for the promptness and understanding that items get purchased earlier than needed (due to construction) and time frames don't always work!"
"This product has made some inconvenient wiring functional and I love my house now. Easy to install switches and the ordering is effortless."
"Entire order process went smoothly. Got exactly what I wanted quicker than I expected. COuldn't ask for more."
"They said they shipped product. Never got it. Ups came by and said they never gave me two boxes. I'm going to be buying my stuff from a better company. I'm out $150. Be careful!!!"
"The Insteon product line is one of the best on the market. I recently was able to install can lights in a family room that had no way of running electrical wire to a wall switch due to a steel i-beam in a load bearing wall. Using their remote dimmer module and wireless keypad, I was able to install the dimmer modules in a large junction box in the attic and use the wireless remote to control the can lights. No opening walls, running wires, patching, and repainting. Can’t beat that! Add a 2nd wireless keypad and you can have can dimmer wars much like you have with your multiple tv remotes..."
"Delivered as promised, on-time and working. Great customer phone support, I'm very happy with the results. "
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"If you wish to purchase Insteon products, you must buy them exclusively from Smarthome. Seems like products are timed to wear out or be discontinued. We do want every upgrade you afford us, but often the older equipment winds up incompatible or like I said, Fried in time...Every time.
I've purchased a nominal amount of products and we are super impressed with the products, the ease of ordering and delivery a bit slow but on time and undamaged, though your NOT having a Veterans Discount Policy is not what I'd expect from a well respected distributor on line. Again, overall I must say a great business and good products. "
"Not only was the buying process easy, but the delivery also was prompt, the product was well packaged, each piece has a fine appearance, the instructions were concise and accurate, the product worked on my first attempt, and I love it!"
"Great product. A little over priced and customer service is ok, but not great. Lastly, shipping through Smarthome website is very slow or amazingly expensive, but if you order from Amazon website, not a problem."
"I ordered a number of times items from Smarthome and I am 100% satisfied with the support (on the phone if there are questions), the shipments (fast and reliable) and the products that I bought (Isteon) - and the price is great also if you wait for their frequent promotions. "
"My main control panel, after many years, died. We couldn't turn on our overhead kitchen lights. It was installed by the previous owner. All we wanted was a simple 3-way switch to replace it. Customer service told me the part no. I needed and took my order. Shipping was a little slow, but installation was easy and all is well with the kitchen lights."