"I had good fast service. Product worked as advertised."

"I needed new range extenders and the new ones are great. The range extenders fill the gap in signal for my insteon products."

"canceled order without explanation"

"I’ve been purchasing products from Smarthome and Smartlabs for over15 years and in all that time, they’ve never let me down."

"Smarthome quickly resolved a situation where the wrong product was shipped. Once they were made aware, the correct item was shipped immediately and they provided a prepaid shipping label to return the wrong one. Many companies would require the original to be returned first."

"It took more than expected but I wasn’t on a hurry. The product is what I bought in good conditions. "

"The tech support person was very knowledgeable in Insteon's products and how they worked together to deliver the functionality I needed. Its always great when you can describe what you want to accomplish from a functional perspective and the tech person can educate you on how to install the design aspects of the product(s)_ to accomplish your goal."

"Purchased an Insteon Pro. No directions with the product. Called Insteon for information, the information I received was questionable. Had to set Insteon Pro to factory settings. Not easy to do. Insteon Pro failed and a replacement is being sent. Have no idea if or when the replacement has or will be sent. "

"long time user long time user "

"NA xxxxxxx"

"I realized after placing a late night order for two white keypad dimmers that I meant for one of them to be a different color. Contacted Smarthome first thing the next morning and they promptly fixed my order before it was processed. No hassle and very pleasant to deal with!"

"easy to purchase, timely delivery and congratulations for the particular Desiree support."

"Still the best place to buy home automation products. Website is great, customer service is excellent and products are first rate. Who could ask for anything more?"

"Bought online said it was compatible with wink2 hub. Motion sensor came, would only register as door sensor. Called tech support, was told it's not compatible with wink and I should buy their hub. Sent it back and bought a dome sensor, works great 5 stars"

"Bought a kit to turn off water when there is a leak. The transformer provided does not plug into any of the provided devices, the valve has three wires with no instructions on how to wire to the control unit. There is no online documentation I could find and email requesting help has not been answered to date."