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Product & services pricing
4.62/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.46/5
Customer service:
4.32/5
Return/Replacement policy:
4.43/5

Verified
1/5

2023-08-07

Crap

"I bought the wrong program sent a message to the support team and got no reply"

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Rep reply posted 2023-08-14
A rep from SoftwareDepot, Softwarekeep, has responded:

“Hi,

We genuinely value your feedback, and I want to assure you that we are committed to resolving any issues you may be facing.

After investigating the matter, we never received any email from you requesting for any assistance. We're dedicated to ensuring that your experience with our products and services is a positive one. Your satisfaction is our priority, and we're here to assist you every step of the way.

If you could kindly respond to this email or reach out through our real-time chat or phone support, we would greatly appreciate the opportunity to address your concerns promptly and comprehensively.

Thank you for your understanding, and we look forward to assisting you further.”


Verified
5/5

2023-08-04

Microsoft Excel 2021 (PC)

"Excellent service and fast delivery recommend buying from Software Depot "

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Verified
5/5

2023-08-02

Commendable Patience

"I had over three days of CHAT with SoftwareDepot as they tried to help me instal Microsoft Office 2019 (Why should it be so difficult?). I could not possibly have completed this installation without their help and, particularly, their patience with me, who is not in the least 'tech savvy'! Three of the staff helped me and two "took over" my computer. I was very impressed with their efficiency, willingness to help and attention. A very big thank you"

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Verified
5/5

2023-08-02

Microsoft Office

"Software delivered fast and much cheaper than anywhere else. I’m very happy with my purchase. "

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Verified
5/5

2023-07-31

I so much enjoyed and appreciated your…

"I so much enjoyed and appreciated your rapid response and guide to enable me get back my Microsoft office which I nearly lost after reformatting my pc. Thanks u so much and I appreciate your urgent response. Your the best!"

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Verified
5/5

2023-07-30

Great after – the – sale support

"Had a complicated issue with re-registering a Microsoft license nearly a year after buying it and successfully installing it. Wrote for assistance (not expecting any) and got almost immediate and on-point help. Very rare these days. Says a lot about their customer care."

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Verified
5/5

2023-07-29

Great Service

"Suffering the usual concerns about buying "Non-Standard" Microsoft products my pocket as usual dictated my buying decision. However I have been really impressed with the communication speed and general support with a number of installation quirks. They were all dealt with real quick and the product works exactly as described. I will be buying from them again and I have no hesitation in recommending them."

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Verified
5/5

2023-07-27

Great and Fast Response

"This company has excellent customer support as well, not just good price. I got new activation key very quickly after contact their customer support. Definitely will buy again !"

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Verified
5/5

2023-07-26

Customer service is excellent!

"I had a problem with the windows that I previously purchased. I wrote an email to customer service, and they respond immediately and helped me to solve my problems. I am very satisfied with all, highly recommend their product and customer service is excellent.
Thank you!
"

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Verified
5/5

2023-07-25

Great value and great customer service

"Great value and great customer service. Always quick to reply to questions and issues. Would definitely recommend this company."

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Verified
5/5

2023-07-24

Great and Fast Response

"This company has excellent customer support as well, not just good price. I got new activation key very quickly after contact their customer support. Definitely will buy again !"

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Verified
5/5

2023-07-24

Great delivery time

"I got what I paid for within 10 min, very happy!!"

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Verified
5/5

2023-07-23

Pages nearly ruined me, and then I found Word again.

"After a lifetime I switched to Apple. I finally bought my dream machine; a shiny new MacBook Pro. Pages almost ruined that dream for me. I could not get the hang of it; it became an ulcer growing thing. Software Depot came to the rescue with a one time purchase of an outstanding Microsoft Word package for an unbelievably low price, and with a further 10% off for new customers. Amazon, eat your heart out! The downloading process was a total breeze for my geeky friend, and the rest, as they say, is history, I'm loving life again with my dream machine . Thank you to SoftwareDepot, and also to my geeky friend Pete. "

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Verified
5/5

2023-07-23

Mint

"Great price, prompt delivery"

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Verified
4/5

2023-07-23

Software purchase

"Smooth process for buying software"

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