"Wow! fast, efficient and well-priced. No hassles at all,
Suzi"
"Purchased Office 2021. Installation for some reason installed and defaulted to Office 365. Contacted support and they helped me clean up the installation so the native application was used instead of the web application."
"A friend recommended Software Depot and he spoke very highly of their service.
My experience supported this recommendation, I wanted to be sure that I was purchasing genuine Microsoft Products at a competitive price with reliable professional assistance, again this has proved to be the case. I would recommend Software Depot to all. I struggled with Windows 11 and I have to admit I had not purchased a PC for 20 years and took the plunge and needed Microsoft software and Software Depot were terrific in supporting my queries along the way . Thanks to Paul."
"Very smooth process and software loaded without issue"
"Hassle free and timely delivery"
"Purchased software at a great price, smooth transaction and great tech support. Thanks guys"
"A big shout out to Bryan who was a brilliant help. Normally, I get frustrated with other companies when dealing over Chat, but Bryan was quick to respond and easily resolved my issue. Thank you! "
"program and service very difficult and complex"
"Able to open Excel and Word but unable to setup Microsoft Outlook which was disappointing. "
"I download it software for my new MacBook computer. At first, I was unable to find the link for the download and contacted Customer Service. Immediately sent me a new link and I was able to download the software. The price was right!"
"Product was just as described. Great value and easy to install."
"The installation key was delivered immediately; great service."
"I ordered and paid for MS-Office. No assistance whatsoever on downloading and installing was provided. Never will I order from this company again"
“Hi,
Thank you for taking the time to leave a review regarding your recent experience at our store. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
Upon checking, we see that you reached out to us via email and we replied with your license key and download instructions. We already refunded your order as you requested since your operating system was incompatible with the software you purchased.
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are here to help and are committed to providing excellent customer service.
Thank you once again for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.”
"First rate. First rate. First Rate"
"I emailed Software Depot today with something that was stressing me out, and Paul helped me out immediately, and with a solution that cost me nothing.
Every time I have emailed Software Depot over the years, the help has been immediate and absolutely spot on, for my situation.
If all companies were this fantastic, the world would be a joy to navigate.
Bravo to you all, and thanks for the excellent help today, Paul."
A rep from SoftwareDepot, Softwarekeep, has responded:
“Hello,
We understand that your experience with our product did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused you. We want to assure you that we take customer satisfaction very seriously and we are always striving to improve our products and services. As requested, we have issued a full refund for your purchase since the installer did not work.
We would like to kindly ask if you would be willing to revise your review based on your updated experience with us. We understand that your initial experience may have been disappointing, but we hope that the refund has helped to alleviate some of the negative feelings you may have had.
Your feedback is important to us, and we believe that your revised review could help us to improve our offerings for future customers. If you are willing to consider updating your review, we would greatly appreciate it.
Thank you for considering our request, and we hope to have the opportunity to serve you again in the future.
Best regards,”