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Product & services pricing
4.62/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.46/5
Customer service:
4.32/5
Return/Replacement policy:
4.43/5

Verified
5/5

2023-07-20

Great value

"The purchase and download process went smoothly and the product works well. Great service, thank you! "

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Verified
5/5

2023-07-20

EXCELLENT SERVICE!!!

"EXCELLENT SERVICE.
After a little mishap during my purchase (I left the site without providing my email address) I couldn't receive my software. I contacted them by email and in 10 minutes I received the software.
"

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Verified
5/5

2023-07-18

Excellent!

"5-star-100% recommend: genuine product, easy to install, top value - exceptional customer service and care!"

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Verified
5/5

2023-07-17

Quick Service

"I was getting a message that my license key was expired. I emailed these guys and they promptly sent me a new key in an hour and I was back up and working with Office again."

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Verified
5/5

2023-07-16

Excellent product

"Excellent product! Had a little difficulty with install and activation but Support was super quick and efficient in helping me."

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Verified
5/5

2023-07-15

Fantastic!

"Great resource, with excellent and prompt support. can only recommend these guys! I will purchase here again."

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Verified
5/5

2023-07-14

Excellent Service

"I had problems loading new software and after a phone call I was told what to do and the software is now loaded and working fine.
The representative from Software Depot certainly new their products.
"

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Verified
5/5

2023-07-14

Recommend the reseller

"Reseller was very efficient but Microsoft was a pain to download from"

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Verified
5/5

2023-07-12

solving installation issue

"Today I received my new iMac M1, and I had to buy office software, since the one I had with my old computer was office 2011, So acquired the new software but I had some issues to install it. I contacted the technical support, I had to work with Daniel. Daniel was very sersponsive and he solved my problem.
Thank you Danial.
Mohammed
"

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Verified
5/5

2023-07-13

I had an issue to activate the software…

"I had an issue to activate the software but customer service was great helping me in a professional way.
Thank you so much!
"

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Verified
5/5

2023-07-13

Fantastic service

"Great prices and service when things don't go as expected. "

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Verified
1/5

2023-07-13

Code didn’t work

"Code didn’t work after following all steps. Reached out to seller for refund and heard nothing. "

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Rep reply posted 2023-07-15
A rep from SoftwareDepot, Softwarekeep, has responded:

“We would like to express our sincere apologies for the negative experience you had with our product/service. Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.

Our support team is fully committed to resolving any issues our customers encounter, in fact, our support team who assisted you stayed on the chat session for over 30 mins waiting for you to respond. To assist you further and address your concerns, we kindly request that you provide us with specific details regarding the problem you faced. This will enable us to investigate the matter thoroughly and find a suitable solution.

Please reach out to our customer support team on our website or reply to this message with the necessary information. We assure you that we will do everything in our power to rectify the situation and ensure your complete satisfaction.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We look forward to hearing from you and working towards a resolution.”


Verified
4/5

2023-07-11

Very quick to assist with help.

"Had a few issues but the response time very extremely quick "

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Verified
1/5

2023-07-09

I haven’t received anything from them yet

"Nothing to review! Nothing to say .. no product


"

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Rep reply posted 2023-07-10
A rep from SoftwareDepot, Softwarekeep, has responded:

“Hi,

Thank you for taking the time to leave a review regarding your recent experience at our store. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.

We have taken your feedback seriously and have already reached out to you with your license code and link to download via a separate email. Our team is committed to addressing your concerns and finding a suitable resolution to ensure your satisfaction.

We appreciate your patience and understanding as we work towards resolving this matter. Your satisfaction is important to us, and we want to make things right.

If you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are here to help and are committed to providing excellent customer service.

Thank you once again for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.”


Verified
5/5

2023-07-09

Software installation

"Bryan was awesome with his assistance and patience dealing with my installation of purchased software onto a new PC whilst chatting me through it on my old PC.

I will definitely use SoftwareDepot again.
"

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