ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.62/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.46/5
Customer service:
4.32/5
Return/Replacement policy:
4.43/5

Verified
5/5

2023-09-26

Word for Mac 2021

"would not install. IOS too old"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2023-09-26

Outlook 2021 purchase

"The transaction went smoothly and I received prompt confirmation of my order. I received a separate email with the download link and instructions on how to install the software, however with Windows 10, I wasn't able to "Mount" the image file with a right click of the mouse. I had to use "Open with" Windows Explorer to get the installation going."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-09-19

Problems downloading Office 2019

"I can't download my product Microsoft doesn't accept my email and they using my old deted email"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Product Returns/Refunds/Exchanges
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-10-04
A rep from SoftwareDepot, Softwarekeep, has responded:

“Hello,

We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.

We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.

After a thorough investigation, we found out that you redeemed your license code using your email address. We have sent you an email with detailed instructions how you can access your redeemed software from your Microsoft account.

We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.

Thank you for choosing our company, and we hope to hear back from you soon.


Best regards,”


Verified
5/5

2023-09-25

Microsoft access 2010

"very happy as the software was good value, and the download links and codes all worked without any problems.
thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2023-09-25

MS Office

"Had a good experience. A little hick up in the set up, but things worked out in the end. Great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-24

Great experience

"I purchased a Microsoft Office Suite through Software Depot. The price was extremely advantageous and their 24/7 customer service was excellent. I had a few questions before purchasing the product and after my purchase and I received prompt and detailed responses to my queries by 2 very helpful agents (Daniel and Emre). Highly recommended!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-21

MS office 21 installation issues

"I chatted with Daniel and after having clarified a few things he did help me to install Office 21 on my sons laptop. All appears to be working fine so far, fingers crossed, thanks to Daniels expertise.
Happy customer.
Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-09-20

CANNOT GET HELP FOR INSTALLATION PROBLEM

"I purchased WinX Ripper Platinum and installed on wrong laptop (that did not have DVD drive). I then contacted helpdesk and was advised to uninstall and re-install on correct laptop. I did as instructed and re-installed on correct laptop but CANNOT access the programme as the key I was given, when entered comes up as incorrect. I also see that the formula for the key suggested with the new download DOES NOT MATCH THE KEY I HAVE. I have tried numerous times to get the helpdesk to solve the problem with the key but keep getting the same suggestion to download the programme and re-install - no acknowledgement being made of my query about the key not working. Very frustrated as this has gone on for two weeks. I wish someone would listen or give me my money back as I cannot use my purchased software."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-11

word 2021 down load

"I ordered word 2021 but was sent office 2021 plus. I had a chat with Emre about the mistake. When I clicked on chat, Emre answered in a short moment. He informed me that they were out of key codes for word so they upgraded me to office plus. Needless to say, I was very pleased. I typed in the Key code to Microsoft and everything was downloaded seemlesly. Thank you Emre, I will do buisness with
your company again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-03

excellent

"Money is cheaper for the product compare to the other shops.
easy to contact and solve the problems.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-07

Awesome service

"Fantastic, cost competitive and speedy service will recommend to all my friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-05

Perfect Chat Experience!

"Software depot came to the rescue! Was incredibly frustrated with my experience with Microsoft, trying to download an office suite purchased through software depot. It came back to software depot for a refund, ended up on chat, and the chat person patiently, efficiently and affectively assisted me with the download. It was a great experience with software depot. I would buy software again from them. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-05

As Promised

"All good, the service lived up to its promise!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-04

Good price and support

"The price of the software I needed was excellent, and I was given lots of information to help navigate the process from purchase onwards. While I haven't needed to access help, it feels as though there are real people behind the scenes ready to help out if it's needed, and offering further education about my product. It has been a good and unexpectedly generous purchase experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-09-04

Great software package

"It was very easy to install and use straight away…it is a really great product "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process