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Product & services pricing
4.62/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.46/5
Customer service:
4.32/5
Return/Replacement policy:
4.43/5

Verified
5/5

2024-08-25

Beyond my expectations

"I needed to purchase a new office suite lifetime key (avoiding 365) to go with my new windows 11 computer, since it's been 8 years and windows 10 support is being discontinued. I researched for the best price with best customer service reviews. Software Depot came through. They offered constant contact immediately after placing my order. They advised me the home version I ordered was not currently available, but at no additional cost immediate download of office pro. I agreed and there it was. I struggled a bit following the directions, but that's on me. This company understands how to do customer service. Congratulations on being really decent human beings and total professionals. That's rare. I wish you continued great success. "

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Rep reply posted 2024-08-28
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hello! Thank you so much for your positive feedback! It was a true pleasure serving you.”


Verified
5/5

2024-08-25

Excellent assistance provided

"I ordered Excel 2016 only to find it is not recommended for M1 Macs. A refund was swiftly received and software replaced with Excel 2019 which is compatible. The service was outstanding."

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Rep reply posted 2024-08-27
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi! Thank you for taking the time to leave your feedback! We are glad that you are satisfied with our service! - Chase”


Verified
4/5

2024-08-24

The transaction went off without a hitch. Then the emails started and it took forever to get them to stop.

"The transaction went off without a hitch. Then the emails started and it took forever to get them to stop."

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Verified
5/5

2024-07-22

Great service. Excellent product

"I can highly recommend Software Depot. Easy product selection, great communication and the software worked perfectly! Can’t ask for more"

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Rep reply posted 2024-07-28
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hello,

Thank you for your feedback and support! We look forward to your next purchase!

-Chase”


Verified
5/5

2024-07-19

Happy Camper

"No issues downloading and receiving key. Fast and easy. Thanks Software Depo."

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Rep reply posted 2024-07-20
A rep from SoftwareDepot, Softwarekeep, has responded:

“Hi! Thank you for your feedback! We look forward to your next purchase!”


Verified
5/5

2024-07-08

Great Service

"I had difficulty downloading my software. However, the chat team fixed that promptly. Then, there was a compatability problem between the software and my emailer according to my service provider . A refund was offered by the team straight away and paid that day. I am very impressed with the helpfulness and promptness of the support team. I would not hesistate to use this company again."

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Rep reply posted 2024-07-09
A rep from SoftwareDepot, Softwarekeep, has responded:

“Thank you for your feedback and support! We look forward to your next purchase! - Chase”


Verified
5/5

2024-06-30

great woork

"Simple effective & painless - just the way It should be - well done "

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Rep reply posted 2024-07-03
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi, thank you for taking the time to share your experience!”


Verified
5/5

2024-05-31

Excellent service.

"Order was received in a very quick time, will definitely use SoftwareDepot in the future. Many thanks to all the staff involved . Payment straight forward , safe and secure ."

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Verified
5/5

2024-05-28

Second time excellent

"This is the second time I’ve purchased a product from this business and everything always arrived superfast and everything is accurate as described in the advertisement. Had an issue with my old software I put in an online request information and I had an answer for me in a very short space of time This means follow up. Service is outstanding as well. I fully recommend this business. "

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Verified
5/5

2024-05-27

Software Purchase

"On time at the right price"

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Verified
3/5

2024-05-17

Customer Mistake

"Customer made a mistake, wrong order / 32bits too old for customer computer "

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Verified
5/5

2024-05-17

100%

"Found Paul to be very helpful
"

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Verified
5/5

2024-05-16

Refund

"Very happy of service center with the rapidity of service."

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Rep reply posted 2024-05-17
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hello,

Thank you so much for your positive review! We are thrilled to hear that you had a great experience and found everything to your satisfaction.

Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed your visit to our site and found it user-friendly and helpful.

If you have any further comments, questions, or suggestions, please do not hesitate to reach out. We look forward to serving you again soon!


Best regards,

Softwaredepot Support Team”


Verified
5/5

2024-05-15

The first experience

"Fast and prompt service and the key was perfect. Thank you."

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Rep reply posted 2024-05-17
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hello,

We are incredibly grateful for your glowing review of our website! It’s wonderful to know that you had a positive experience and that our site met your needs.

Your feedback is invaluable and encourages us to keep striving for excellence. We are thrilled to know that our efforts to create a seamless and enjoyable experience have paid off for you.

If you have any further feedback, questions, or ideas, please do not hesitate to reach out. We are always here to help and eager to improve.

Sincerely,”


Verified
5/5

2024-05-12

All good

"ALL GOOD ALL GOOD ALL GOOD "

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Rep reply posted 2024-05-17
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi,

Thank you for sharing your positive experience with our website! We are so pleased to hear that you enjoyed your time with us and that everything was to your satisfaction.

Your wonderful feedback helps us to keep improving and ensures that we continue to provide the best possible service to our customers. We are glad that our website served your needs well.

If there’s anything else we can assist you with or if you have any suggestions for further improvement, please don’t hesitate to contact us. We look forward to your next visit!


Kind regards,

Softwaredepot Support Team”