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Product & services pricing
4.62/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.46/5
Customer service:
4.32/5
Return/Replacement policy:
4.43/5

Verified
5/5

2024-05-11

Amazing!

"I bought Microsoft 2021 from SoftwareDepot last month, and I was amazed at how supportive the team was.
Daniel was helping me. He was patient, efficient, and very professional. And now the word software works great.
"

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Verified
1/5

2024-05-08

Taken to Microsoft site which is where our problems were anyway

"If I had known the purchase would take me to the Microsoft website I wouild never have bought the software. Followed the link and entered the product key. Only after entering that did I find out I was taken to Microsoft. I have had no end of problems with Microsoft and get zero help from them. Depot Support say the can't refund me because the product key had been used - but never made me aware PRIOR that I would be linked to Microsoft site. Will never use Software Depot again!!!"

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Verified
5/5

2024-05-08

Straightforward access to Perpetual Licence software

"Averse to subscriptions, I was after perpetual licenses for adobe acrobat and InDesign that was compatible with my existing setup. SoftwareDepot have very inexpensive one-computer licenses that suit me perfectly. All downloaded straight away, and their instructions are easy to follow. I'm glad they exist in this world of ever increasing subscriptions. Thank you. "

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Verified
5/5

2024-05-08

Happy with choice

"Selected the wrong software version, they refunded me for it and was advise which version to select and helped with the loading. Great service and sssistance."

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Verified
4/5

2024-05-04

Great Customer Service

"prompt services via chat...thank you Anne "

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Verified
5/5

2024-04-15

Satisfied

"My problem was finally taken care of with a phone call from the company."


Verified
5/5

2024-04-28

Fantastic customer service

"I had an issue with an order I placed and contacted customer support to see if they could help. Bryan responded to me almost immediately and resolved the issue I had in no time at all. This was among the best customer service experiences I have ever had. Bryan understood the issue and solved it to my complete satisfaction. Because of how good his service was, I would not hesitate to order from Software Depot again in the future. Thank you Bryan!"

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Verified
4/5

2024-04-26

Great help installing M. Word in face of several inscrutable obstacles and myself being hopelessly fallen behind in IT proficiency

"Paul was kind and patient and persevering while I had nervous breakdown over failure to install. Once the obstacles were overcome, he went on to complete the full install which I would certainly not have been able to do on m y own.

The only reason I don't give 5 stars is this: I have severe hearing deficit, and the line was not good so understanding questions and directions was really difficult. Eventually Paul engaged chat box which was a good solution. Very grateful.
"

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Verified
5/5

2024-04-26

Prompt and reliable support

"I had issues downloading my software but simply sent an email which was responded to quickly. The issue was resolved and my software is working fine."

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Verified
5/5

2024-04-19

Superb!!

"I was searching for Office products for my new Mac and came across this company. Great value products, quickly delivered and I had downloaded and installed what I wanted in no time at all. That's as good as you get. Period"

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Verified
2/5

2024-04-13

Did not install as Standalone windows 11

"Was advertised as standalone but did not install as standalone windows 11"

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Rep reply posted 2024-04-23
A rep from SoftwareDepot, CustomerSupportTeam, has responded:

“Hi,

I hope this email finds you well. I am writing to sincerely apologize for the inconvenience caused by our recent action of sending you an upgraded software without your explicit permission. We deeply regret any frustration or confusion this may have caused you.

At Softwaredepot.co, we strive to provide our customers with the best products and services. Our intention was to enhance your user experience, but we acknowledge that we should have sought your consent beforehand. Please accept our apologies for the oversight.

We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.

Once again, I extend my sincerest apologies for any inconvenience caused. We value your business and look forward to serving you better in the future.

Thank you for your time and consideration.


Kind regards,

Softwaredepot Support Team”


Verified
5/5

2024-04-12

Needed Microsoft Office for MacOS Real Quick

"I was in a crunch as I just got a new Macbook Pro during a weekend and needed to get Microsoft Office 2021 Home & Student (Mac) to finish a presentation before business day on Monday. I discovered Software Depot from an internet search and I'm so happy I did. I was able to request a license and download Microsoft Office 2021 in a short amount of time. I was up and running much faster than I expected and I was able to finish my presentation with somewhat of my weekend left to enjoy.

Thank you Software Depot for providing such a great service.
"

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Verified
1/5

2024-04-11

No replies

"Kept crashing asked for a refund the day I bought it and got no replies to three emails…still waiting"

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Verified
5/5

2024-04-09

You can trust this company

"We have bought two products from Software Depot. Customer service is excellent and helpful with understanding the installation process. The second time we made an error and purchased software for windows instead of Mac. The refund and repurchase was completed in a very short period of time. I would highly recommend this company. "

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Verified
5/5

2024-04-05

Excellent Customer Service!

"Daniel was knowledgeable, professional, courteous, patient and thorough! "

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