ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
5/5

2024-01-02

simple, cheap and easy

"nicely priced, and secure checkout! was super easy to use my product key as well. thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-01-01

Great service in the long term

"A couple of years after buying a product I encountered a problem. The Softwarekeep reps were responsive and most helpful in resolving the issue. You can't ask for better service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-01-01

good product

"downloaded product easily"


Verified
3/5

2023-12-31

downloading unclear

"The downloading process very confusing. The "try 360" was turned on and the downloading process was indicating that the 360 software was being downloading when in fact it was the office 19 that was purchased and actually downloading. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2023-12-31

Product key didn’t work

"Product key didn’t work and customer service rep tried to act like since I had windows 10 enterprise already pre installed that the windows 10 home key i just purchased from software keep wouldn’t work. Definitely not true as I purchased a windows 10 pro edition from another company and it ended up working. Would not recommend this service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-31
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hello Carlos,

Thank you so much for leaving us this review, we sincerely appreciate your feedback and would like to address the concerns you raised in your recent review.

Firstly, we want to express our gratitude for choosing our service and bringing your experience to our attention. We take customer feedback seriously as it helps us improve our services.

We understand that your experience did not meet your expectations, and we want to clarify a couple of points. Upon receiving your request for a refund, our team promptly processed it in accordance with our policies. We apologize if there was any inconvenience caused during this process, and we appreciate your understanding.

Regarding the advice provided by our agent, we want to assure you that our team is committed to offering accurate and helpful information. Our agents undergo rigorous training to provide the best assistance possible. In this case, the advice given aligns with the information provided by Microsoft.

To further address your concerns, we encourage you to reach out to any Microsoft support specialist independently to verify the information you received. We believe this will help clarify any misunderstandings and reinforce the accuracy of the advice provided by our agent.

Our goal is to ensure that our customers have a positive and satisfactory experience with our services. We value your feedback, and we are committed to learning from this experience to enhance our service delivery.

If you have any further questions or concerns, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for your understanding and for giving us the opportunity to address your concerns.




Best regards,

SoftwareKeep”


Verified
5/5

2023-12-31

My second dealing with Softwarekeep and both times good

"Satisfied and was given what I needed timely after my purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-30

Service is the reason…

"As always SoftwareKeep has great prices, and when I needed a little help they can remote in and take care of the issue. It’s the reason I wouldn’t hesitate to recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-30

Well done

"Easy to find product, download order promptly processed, software works as advertised."


Verified
5/5

2023-12-29

Quick help with wrong purchase

"I've just gotten a new MacBook Pro with the M-Series chip. I've been running Windows on Mac for over a decade with Parallels. So I knew that the new M Chips require the ARM version of Windows 11. I *thought* that's what I just bought from SoftwareKeep this morning, but when I try to install from the download link provided, it says it won't work on this machine. Their support person Joe was VERY helpful and responsive, indicating I had purchased the home version of Windows but needed pro. He promptly issued a refund and I was able to re-purchase the correct version."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-29

Superior Customer Service

"Purchased Office 2021 in my old windows 10 system and needed to install to a new windows 11 lap top. Contacted Softwarekeep via chat and Joe, was extremely helpful. I could of spend 6 hours trying to install it my self but Sofwarekeep made it a walk in the park. Will recommend to family and friends !!! By the way the have the best prices online!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-28

Prompt, knowledgeable and courteous

"Daniel took the initiative to call me back, even though I did not leave a message - he saw from caller ID that I called twice. He solved my problem in less than 5 minutes - and I had been struggling with it for quite some time. I have bought several products from Softwarekee.com and each time paid a discounted price and got excellent service. I use them every time they have a product I need and I highly recommend them. -- Dana"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-27

Great care from Emre

"Emre was able to get 2021 home edition working for me. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-27

Emre is the G.O.A.T!

"Emre was able to help me quickly and efficiently/ very patient and understood what I needed done before I even realized it myself! 5 star service, and a 10 star emplyee!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-26

MS Project 2010 Purchase & Download

"My experience has been very positive. In need of a particular software, the request was submitted and the response time from SoftwareKeep was very fast. The instructions that were provided were intuitive which allowed me to download and start using the software instantaneously. I would recommend SoftwareKeep to anyone - thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-26

Downloading office

"I was having some difficulty downloading my purchased program so I called the service team. They were wonderful. Daniel helped me and walked me through the process completely. I am not very technically minded but he was very patient with me and got me through it. My program works perfectly now. Thank you so much.

"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service