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Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
3/5

2023-12-12

Microsoft Office purchase

"Had problems with download and tried to get service. Chat person disconnected me without helping and phone number went immediately to recording saying too busy to take call now hang up and call later. In two days that is the only recording I received no matter when I called. Eventually figured it out on my own. Thank God because it was close to impossible to get help. Software is all installed and running fine now. so.....software is good but support not so much. Don't count on getting any help."

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Verified
5/5

2023-12-12

So far, so good

"I followed the instructions of a YouTube video and used the account users promo code. So far it's working alright."

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Verified
5/5

2023-12-12

Exceptional, I say EXCEPTIONAL Service!!!!

"I was pretty frustrated battling with Microsoft and Apple migrating from Office and Outlook 2011 on an old AirBook to Office and Outlook 2021 on a new iMac. Daniel got me started and when I ran into some other issues we started a remote session and got all the kinks worked out. Was a real pleasure to work with a real person and one who is very obviously very highly qualified.

Very very highly recommended!
"

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Verified
5/5

2023-12-06

Emre is an awesome technician!!

"My computer absolutely refused to uninstall Office 2010 completely - just enough that I couldn't access any of my Word docs or Excel spreadsheets. Emre tackled that problem even though my computer fought him at every turn. He was finally able to work through al of the issues so that I could download the new Microsoft Office that I had purchased. He was patient, diligent, and knowledgeable and got me up and running. Fabulous!"

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Verified
5/5

2023-12-11

Windows 10 pro

"Exactly what I needed. Worked without any issues. "

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Verified
5/5

2023-12-11

Excellent

"Delivered as promised! Received the email after ordered and all was great!"

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Verified
5/5

2023-11-24

Daniel was great

"I had not registered my copy of Truly Offfice. Daniel led me through the registration process. Now it is registered. Thanks again goes to Daniel."

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Verified
5/5

2023-12-11

Fast service at a reasonable price

"I was a little anxious about using this site, but not only did they provide a valid OS key that I was unable to obtain from Microsoft, but they provided it at a cheaper price than other services. They also provided the key ahead of the time they set my expectations for and provided a link to use to download the software if needed. Since I already had a copy of the software, all I needed to get the system activated was a valid OS key, which Softwarekeep provided. Needless to say, I have them bookmarked for any future software needs."

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Verified
5/5

2023-12-10

Windows 10

"Needed Windows 10 for newly built computer and needed a less expensive way to get it. Product was quickly delivered and worked perfectly. "

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Verified
5/5

2023-12-10

Unsupported Software

"I was happy to find a program I use periodically still available. The price was ok but the delivery time seemed a little long(almost 15 min I believe)considering it's a download link delivered program. Because it is unsupported software(Microsoft Office 2016)and the length of delivery time, I was beginning to become worried I had purchased from a scam site. However, this proved not to be the case and the overall experience was positive and I'm extremely satisfied with my purchase. I have bookmarked the website and I will probably be back for future purchases."

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Verified
5/5

2023-12-09

Great job, Bryan!

"Bryan was very helpful. I was having an issue transferring my copy of MSFT Office 19 for Mac from an old Mac with performance issues over to a new one, and he patiently stepped me through the process as well as resending me my activation key. He also provided some assistance regarding a different piece of software which I didn't even purchase from SoftwareKeep.com."

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Verified
4/5

2023-12-09

Now I am completely satisfied

"Bryan finally said, " Let me fix it" and did so. He installed the program for me from his end. The product code was not acceptable to Microsoft and there is no apps and feature on my new Windows 11.

However, I have not received my promised discount refund.
"

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Verified
5/5

2023-12-08

Excellent customer service

"I ordered a product from SoftwareKeep and was having difficulty installing it on my Mac. Their customer service through chat (with a real person) was amazing. They stayed with me for over two hours as they identified clean-up needed on my computer before the new software could be installed. I highly recommend!"

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Verified
1/5

2023-12-08

Doesn't work and no response from seller

"I purchased a windows Office activation key for a lifetime subscription, and the product key I was sent did not work. I followed the instructions in the email and made sure that the previous Office 365 was uninstalled on my Mac. I then went through the long process of reinstalling and tried the activation key that was sent to me in the email. It did not work. I responded to the email as requested if I had any issues and shared the screenshot of the rejection/error from the Microsoft site. This was over 3 days ago and I have still not received any response from the seller. They have sent me multiple spam emails thanking me for my purchase but no one has reached out to resolve my issue. DO NOT BUY FROM THIS SITE OR SELLER"

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Rep reply posted 2023-12-10
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hi Amit,

I would like to extend my sincerest apologies for the multiple emails you have received from us. We understand that this may have caused some inconvenience and frustration on your part, and we are deeply sorry for any inconvenience or confusion that this may have caused.

Upon investigation, I see we responded every single time we received an email from you and we have the ticket history to show that we did. It's unfortunate that those emails were missed as they would have resolved the issue.

As already advised, you redeemed your license using a different email from the email address you used upon purchase. Microsoft Office licenses are not automatically bound to the same email address used by customers when they purchase. That is because you need to sign in with your account and password in order for you to redeem the license code. Also, this allows our customers to choose which Microsoft account they want to use or which email address they want to register as their Microsoft account and redeem the code.

Once again, please accept our apologies for any inconvenience caused. We appreciate your understanding and continued support.


Kind regards,

SoftwareKeep


Verified
5/5

2023-12-08

Finally free from recurring payments

"I was apprehensive about the process to purchase software in lieu of renting it, but it was very straight forward through Software Keepers. We are grateful that we can finally edit and create documents on our personal computer. "

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