"I wanted to get a new license for Win 11 home. But the one I got said I needed to have a Win 10 version installed first. I needed a total re-do of Win 11, so I could get a clean machine. Can I exchange the one I got??? [Edit] I discussed my issue with the SoftwareKeep people and they resolved it completely to my satisfaction."

"Paid for the software but never received the code for the download. Hopefully they will refund my money!"

"I had dealt with software.com before, this is my second time buying software. Both times I had what I needed in the amount of time they promised. Both times the product key worked for my install. Thank-You Sincerely for your assistance with both purchases."

"This version of PowerPoint is not compatible with my Mac and I’ve tried to get in touch with someone for an exchange or refund, to no avail."

"I've used this company's products for years - excellent and I recommend them to my friends and colleagues. Tech support is great - Bryan has helped me several times and is so supportive and knowledgeable. You cannot do any better.

Tom"

"Within 30 minutes of placing my order I received my key for the digital download. And the email was very specific on how to install and what to expect. Thank you!"

"Was worries I wasn’t going to be able to install windows as I am a beginner to pc building but it was pretty simple and directions were easy to follow"

"A great price often comes with substandard customer service but that was not the case with software keep.com. They were quick to answer my questions and provided screenshots to assist in the installation"

"Technical support was great."

"I had trouble installing Microsoft Office, but Daniel solved my problem!!
He responded to my original email within minutes and offered several suggestions.
When that didn't work, he remotely connected to my computer and solved the problem within 20 minutes. He's clearly very skilled and experienced at this!! "

"I've been using 1997 Word CD program on computers bought over the years. Could not use on Lennova laptop running Windows 10. So bought here. I keep my computers until they die.

Wanted only Word 2021 for windows, but got the entire Office apps because they ran out of Word, for same price. Works for me, but I only downloaded Word. Instructions for download pretty straight forward. But for some reason when I clicked on their link "Microsoft Office 2021 Professional Plus", did not take me to proper site. My iPhone did, so I manually put in "https//officecdn.microsoft.com" and then was able to download the 6 apps. Activated Wird" with key and works great "

"I neede to get a new copy of Microsoft Office 2019 (older MacBookAir). The CSR , Emre, was fantastic. At first, I ordered the 2021 version and he advised me that the 2019 version would work better on my system. He helped me order the correct version and helped credit back the other version.

Due to the Microsoft security to protect against SW illegal copying, they use certain tools such as Authenticator, but this system has added issues. Erme provided me a download like and stayed with me while it downloaded, installed and updated so that there were no issues. He was great. "

"I had to contact support on two occasions due to my own errors and the issues were resolved promptly and professionally. Kudos support team!"

"When I wrote in, I didn't think I would be assisted fully, however, I was absolutely incorrect. Joe was awesome from the moment we started chatting. I was thinking, why would a company offer such a great package with a discount and then offer fabulous support... Well it turns out that your company hires those people like Joe. Joe did not make me feel bad about spelling errors, gave me options that helped, offered to jump on the laptop/ remote in to assist with the download. He was super helpful, very kind and human. I appreciate him so very much and hope you continue hiring people like him Joe offered to be available when needed in the future, amazing. I am going to send this link and information to others that I know. Sending much love and appreciation, Angel Hope "

"I ordered Word for PC. They sent Word for MAC.
Nothing in the product description specified MAC. I immediately called back & they did issue a credit to my account within 24 hours."