"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"Staff assistance is appreciable."
"Quality Merchandise at a fair price. Definitely will purchase again when I need software."
"Quick Easy Download Of Information "
"They boast a "1 hour delivery time" and here i am with no software delivered and its more than 24 hours later.
I reached out and was told they will get back to me in 48 hours.
Chat was insanely slow to respond.
Great prices, but not a good experience "
"Download failed, need help"
“Hi,
Thank you for taking the time to leave a review regarding your recent experience at our store. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
We have taken your feedback seriously and have already reached out to you via a separate email last June 17, 2023. Our team is committed to addressing your concerns and finding a suitable resolution to ensure your satisfaction.
We appreciate your patience and understanding as we work towards resolving this matter. Your satisfaction is important to us, and we want to make things right.
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are here to help and are committed to providing excellent customer service.
Thank you once again for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.”
"I was impressed how quickly a requested credit was processed for my account. It was almost immediate!"
"Find what you want click and order. 30 short minutes later I downloaded and was installing the software. Easy as pie."
"Don’t even consider buying from them. They are skamers. "
“Hi there,
I am sorry that you feel we wanted to scam you.
Our payment processor labeled your payment as potential fraud, and we asked you to provide a piece of information that you would receive from us when you buy on our website - information that only an actual card owner can see. I am unsure as to why you felt that was asking for personal banking information.
Anyway, I can see your purchase has been fully refunded.
Regards”
"The software didn't arrive via email within estimated 30 minutes. So, I called and talked to a real person who immediately sent it to me! Everything worked great, I set it up with no problems. (Office 2019 for Windows) "
"Great price on Windows Pro license and delivered quickly as promised.
"
"I had to swap out my motherboard and processor on my gaming PC and as a result I could not reactivate Windows 11. I messaged daniel from SoftwareKeep and he had my issue resolved within about 10 minutes. I was very relieved. Great company and great service. I highly recommend them and Daniel was superb at his job.
TE
"
"Site indicated a std 30 minute delay upon placing order.
Within 30 min, I had a key and a link."
"RATED ONLY 3 BECAUSE I'M STILL TRYING TO FIGURE IT ALL OUT!
DEFINITELY NOT WHAT I'MACCUSTOMED TO, BUT HOPING TO GET THERE B4 LONG
"
"good price and easy purchase, also easy to navigate website"
"Took your online help but the download was done!"
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hi,
Thank you for taking the time to leave a review regarding your recent experience at our store. We're sorry to hear that you were dissatisfied with the process of receiving your product key which was ultimately refunded.
We apologize for any inconvenience this may have caused you. Our aim is to provide a seamless and efficient experience for all our customers, and we understand that waiting for a product key can be frustrating. In an effort to avoid further delays after learning it will take more than 48 hours for the new licenses to arrive, we processed a refund for your purchase.
We genuinely value your feedback, as it helps us improve our processes and ensure a better experience for our customers. If there's anything specific you would like to share regarding your experience or any suggestions for improvement, we would be grateful to hear them.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Should you have any further questions or require any assistance, please don't hesitate to reach out to us.”