"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"
Left on hold for 30 minutes and didn’t know if anybody was still there to talk to me"
"Daniel was very patient and helpful. Issue resolved painlessly! Thank you! Lesson here, read and follow ALL installation instructions!!"
"Exactly what I need and inexpensive too."
"all good. software downloaded and installed quickly"
"The representative was super helpful in resolving my problem. He knew exactly what to do and fixed everything very quickly. I would definitely continue doing business with SoftwareKeep.com"
"I bought keys for Win11 Pro (no issues), MsAccess 2019 and Office Home & Student 2019. There is a conflict when I try to install Office when Access is already installed. Error message says "To install this product, first uninstall the following product(s) and try again: Microsoft Access 2019 - en - us""
“Hi,
We are sorry to hear about your recent negative experience with our product/service, and we would like to sincerely apologize for any inconvenience caused. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention.
We understand that you had certain expectations for our product/service, and we regret that we were unable to meet them. We take pride in providing quality products/services and ensuring customer satisfaction, so we are disappointed to learn that we fell short in your case.
We would like to make it right and offer our support to address your concerns. Our customer support team is available to assist you and work towards finding a satisfactory resolution. They have tried to contact you through your phone number but there was no answer. We encourage you to reach out to us directly so that we can better understand the specifics of the issue and provide personalized assistance via remote assist.
Please know that your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. We value your feedback and would appreciate the opportunity to improve and regain your trust.
Thank you for taking the time to share your experience. We look forward to the opportunity to make things right.”
"Very good and very fast service. I have received a discount on my order, I just wish the discount would stay consistent."
"Incredibly smooth operation. A past purchase needed extensive help (due to my ignorance), which was cheerfully provided. This purchase, went flawlessly."
"Easy order, on time delivery.
"
"I accidentally purchased the software package that is not compatible with Mac. No possibility of refund. Out the money. "
“Hi,
Thank you so much for leaving us a feedback. We understand that you redeemed the code to your account and were unable to receive a refund, and we apologize for any confusion or frustration this may have caused.
We would like to clarify that once a license code has been redeemed using a Microsoft account, it becomes non-refundable. This is because the code has been used and is no longer valid for resale. Our refund policy is clearly stated on our website and in the email you received with the download link and license code. The email also clearly states if it's for a Mac or a Windows PC before you can get to the link.
We understand that this may not have been the outcome you were hoping for, but we hope you can understand our position on this matter. We strive to provide clear and transparent policies to our customers, and we appreciate your understanding in this situation.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are always happy to assist you in any way we can.”
"I didn't want to pay the usurious rent that MS is asking of us these days. So I went to Youtube and queried how to get MS office standalone? I really need MS Publisher, and found it on Softwarekeep with the rest of MSOffice that I also need. After ordering, I lost my ordering "info" and had to call the 800 number, and they provided it to my promptly. I am a boomer with Windows 11, still figuring out what how the world operates. It woiks!"
"Ordered one software product and they delivered a different software product. Hopefully they will get it correct and I can update the review. Initially, I was sent the wrong product, but customer service corrected the issue within 2 days. "
“Hi,
We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
Upon checking, I see that we already sent the correct product via email yesterday. Please kindly check your inbox, spam, or junk folder to locate the email with the code. Please don't hesitate to respond to the email or contact us via chat or phone if you need further assistance.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Thank you for choosing our company, and we hope to hear back from you soon.”
"I have reported a fraudulent claim with PayPal
"
“Hi,
We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
Upon investigation, we see the email containing your download link and license code was sent to the same email address used upon checkout. We have sent the same email today and have responded to your PayPal claim as well. Aside from that, we have reached out offering support on a separate email and with your download link and license code included as well.
I kindly request that you consider revising your store review to reflect the outcome of our efforts. Your revised review would be greatly appreciated and would help us improve our service to other customers.
If you require any further assistance or have any concerns, please do not hesitate to reach out to us. We are committed to providing our customers with the best service possible, and we appreciate your feedback.
Thank you and have a great day!”
"I was looking for a copy of Office 2019 because I didn't want to have to pay for a monthly subscription to 360, and when I was referred to Softwarekeep by Microsoft's website, I was uncertain because of their low prices ($90 for a full version of Office when Micro$tomp charges $150 or more), but when I purchased a copy for my laptop and discovered it was legitimate, I knew I'd be back. When my old desktop finally gave up the ghost, I went back to Softwarekeep to purchase another copy of Office 2019 for the new desktop because of the great price, and I fully plan to go back to them in the future when I need another copy for my next computer! Each time, when I placed my order, their website claimed that my download would be available within a half hour; the reality was that it took roughly 10 minutes for everything to process and for my download to become available.
If you're looking for inexpensive software, give these folks a try, because they're definitely legit and offer really good prices, and their customer service is really polite and helpful if you need them."
"All worked great... when had trouble with registering for Microsoft and installing contacted your online chat and they (Emre) helped me until we got it all sorted and installed. "
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hi,
Thank you for taking the time to share your feedback with us. We welcome and appreciate all forms of customer feedback as it helps us improve our services. We understand that you were expecting a physical copy of the software, and we regret any inconvenience this may have caused.
In response to your request, we immediately processed a refund for your purchase. The refunded amount will be credited back to your original payment method within the next few business days.
While we strive to provide clear information about our products on our website and during the checkout process, we understand that oversights can occur. We genuinely value your satisfaction as our customer, and we want to ensure that you have a positive experience with our company.
If you would be willing to revise your review based on the swift resolution of your refund request, it would mean a lot to us. Your updated review will help other potential customers get a more accurate understanding of our service and the steps we took to address your concerns.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.”