Product & services pricing
4.08/5
Chance of future purchase:
3.98/5
Shipping & packaging:
4.08/5
Customer service:
4.23/5
Return/Replacement policy:
4.04/5
Featured Review


ResellerRatings
Verified
2/5

2023-02-13

Office 2021 not working

"I was able to download an install Office 2021, except OneNote. Seems file is corrupted. I am not able to open any of the Office apps. Keeps wanting me to login to Microsoft online. Appears both Office 2021 and excel/word 365 are downloading and causing a conflict. I originally ordered excel and word from Apple store, but found out it was the 365 version. Then went to Microsoft and ordered Office 2021. Long story short, I need to remove 365 and perhaps re-download Office 2021 but will need help. The Mac computer isn’t allowing me to remove the excel and word 365 apps and keeps prompting me to activate. I get message that the files are open but they are not.
Bob Richards
"

Pricing of products and services
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Rep reply posted 2023-02-13
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hello,

Thanks for your feedback. I checked and I see our teams have offered assistance via email and I also see a pending scheduled callback with one of our technicians. Please keep your lines open so we can successfully contact you and assist you with this. Thank you and have a great day!”


ResellerRatings
Verified
3/5

2023-02-12

I’m having trouble downloading the software.

"Trouble downloading the software "


Verified
5/5

2023-02-12

All The Codes Work

"Bought 2 product keys for Windows; they were accepted.
Thank You.
"

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Verified
5/5

2023-02-11

Good service; quick delivery.

"Used this service based on the excellent reviews. Was offered a discount as well on top on the excellent price point. Had no issues with download or installation."

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Verified
5/5

2023-02-11

fwb

"assistant helped us download and install app. Very nice and quick"

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Verified
5/5

2023-02-11

Mission Accomplished

"Simple and effective from start to finish "

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Verified
5/5

2023-02-10

Customer Friendly

"I was pleased when I purchased the wrong version (windows and I have a mac) that I was able to get a refund. The process was very easy and the person I talked to in the chat was very helpful and initiated the refund. For this reason, once I received the refund I purchased the correct version of the software from you again.

The instructions were simple to follow.
"

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Verified
5/5

2023-02-10

Acronis 2021

"I purchased Acronis 2021 and I was unable to get it activated. I had a remote session with Softwarekeep and they resolved the problem very quickly, thanks!!"

Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-02-09

Very satisfied with my experience. Prompt delivery of product.

"I found the ordering of product to be quick and easy and was able to download and use the software within minutes. I will return to purchase more software."

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Verified
4/5

2023-02-09

Good Software, Good Experience

"The software is good and the process was easy. The only concern I had that kept it from 5 stars was that after purchase, I was asked for a copy of my credit card (with all but the last 4 digits blacked out. I called to find out why and was told it was to cut down on scammers)."

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Verified
5/5

2023-02-09

Couldn't Open Office Applications without running them as "Administrator"

"Daniel, was very patient and very knowledgeable in helping resolve the issue that after reinstalling the Microsoft Office 2021 Professional Plus applications would not open without running them as an administrator. After several steps to get this resolved, we found it to be a registry issue. Thank you Daniel for getting the MS office working again since I use this everyday."

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Verified
5/5

2023-02-09

Frequent communications, great prices

"Frequent communications, great prices"

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Verified
1/5

2023-02-09

Unable to contact

"I've had a problem getting a license number for Office 2021 and have emailed them and called them for the last two days. The line was busy every time I called and no one has responded to the emails."

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Verified
5/5

2023-02-09

For an Apple person sometimes Microsoft is difficult

"I purchase the office package after purchasing a new Mac PB. For whatever reason my old excel and word would not open, rather was stopped from saving the doc's. I chatted with Daniel after attempting to install with the email instructions after the purchase. I don't know why the instructions were not simpler. Daniel was patient and finally got through the process. But, I still don not know why it was an arduous process. "

Pricing of products and services

Verified
5/5

2023-02-09

Daniel was very helpful and patient with my questions

"Great experience. Very helpful"