"I called just to ask about warranty and Shelly L. provided all the info I requested along with additional technical expertise and easy to understand explanations. She went above and beyond to stay in touch and follow up to walk me through the issue. "
"Khristian was responsive and helpful with my warranty request, 5 stars would recommend. "
"I had the pleasure of talking with Shelly Lindsey tonight and she was the best to work with. She understood my concerns and immediately addressed any of my questions that I had regarding my treadmill. She’s an asset to your company and everyone should learn from her. Thank you!"
"Shelly L. quickly identified the issue and provided quick immediate assistance! "
"Caring, informative, and knowledgeable. Wanted to get the job done with accuracy. "
"I talked to Adam at Sole Fitness to get technical help with my Sole elliptical machine. He was VERY helpful and eager to trouble shoot the problem(s), offering lots of suggestions. He has ordered me the parts needed to solve the problem and followed up our conversation with a detailed email summarizing our conversation and indicating the parts I will receive. Adam was personable and easy to work with. An overall extremely pleasant experience."
"Cable from main counsel to right arm tore. Excellent service from Shane as new parts arrived quickly and contact info of tech was provided "
"Paige G was responsive and helpful. He took the time to find out what was happening with the machine so she could send the correct parts for repair. Thanks Paige!"
"We were experiencing some issues with our Sole elliptical and had the pleasure of speaking w Paige today. She wqs incredibly patient w us trying to find serial number and figure out part numbera. She even got anpicture of actual part to verify ot was what we needed. i cannot tell you how refreshing it was to deal w a representative of her caliber!!! Thanks for the excellent service! "
"I was in need of a replacement control board for a F63. I called several times as the part was out of stock. Each time I called Cecilia R. reassured me that the part would come in and to keep checking. She was always professional and had answers to my questions. I was informed the part was indeed in to which I immediately purchased it. Cecilia R. Is a great credit to the Sole family, and as such should be recognized for it! Now I’m back on track.
Thank you Cecilia!"
"I’m so lucky to get Paige to troubleshoot my console issue. She was patient with me and knew exactly what to do to get me fixed up. She is an invaluable asset to Sole"
"My sole F63 failed to start few days ago, and Shelly answered my call. She has been very helpful, patient, showing compassion & knowledge, and willing to go through troubleshooting on the phone with me. Out of many support calls I had with various appliances, Shelly's support impressed me and big thumbs up for her."
"I called in with a problem and spoke to a lady named Paige. She helped me thru the warranty/registration process and arranged prompt assistance and replacement parts for my elliptical machine. I am very impressed with the experience. Thank you."
"I am very satisfied with how Sole is supporting their product. Happy with the service I received. The phone connection was not the best though. "
"I was given a Sole R92 from a friend who passed away. Everything was fine until we moved and we lost the transformer and cords to the machine. I called Shelly and she wanted the serial number. I could not find it so she went to work to find my parts without it. It took a little while and several phone calls and she found what I needed. If it were not for her knowledge of the parts and being company devoted I would not have gotten them. She always had a smile and lovely attitude. She deserves a big raise. Thanks for the wonderful service. Signed Jack Justus "