"My step daughter and I are in love with all our pajamas. We can’t wait to get home and put them on. "
"I never received a confirmation email so I wasn’t sure if it when it was coming. I called and waited 45 minutes to talk to someone. When I finally got my call answered the sales rep was very nice and helpful. She found my orders-I had placed two and said somehow my email was not there. She added it and I immediately got the confirmation. The order arrived the next day. "
"I received an e-mail from you that you have received my order on Dec. 4, 2020. Very upset that I have NOT received it yet!! Hopefully, I will receive it soon--today is Dec. 25 and looking for some compensation for the 3 week delay!! I am aware of Covid's problems, but this is uncalled or.
Thanks,
Kathleen Newman
947 Windancer Circle
Mountain Home, AR 72653
****@****
Again today is 12/25/20.
"
"I ordered my item and I still haven’t received it. Soma says I can’t even get a refund until beginning of January. "
"From the ordering process, delivery and quality of the sleepwear is always excellent! Keep up the great customer service, Soma! "
"Ordered expedited delivery on 12/13. Still not here. Wrote to Cust Service and got an auto response telling me no one can respond, check our website. Not happy! I am A VERY GOOD customer of Chico's.
Barb"
"Great product but please don’t keep emailing me."
"Ordered online w/ free shipping to store ( Why?) Should have offered to me.
No one ever notified me via phone or email package arrived at store. I called the Summit Mall store & was told the product would ship back if I didn’t pick up in 48 hrs. Really? Soma would pay to ship it back but not provide free ship to me? No call from store.. no email from corporate."
"i placed my order on Dec.5 has not come yet.Today is dec.25th this is a gift for my daughter and she will not be getting it for christmas.hope it comes by her birthday in august."
"After ordering a bra and waiting well over a week to receive it I received a face mask. When trying to contact customer service the chat feature was unavailable so I waited 25 min. To speak to someone on the phone. Once I reached someone she was helpful but of course I needed to wait to have the new item shipped. "
"Merchandise was exactly what I wanted and arrived quickly!"
"Ordered items for gifts on 12/1 and still have not received them . So I had to order from another company last minute who did get the packages here in time so I guess the gifts I ordered from Soma will get returned if they ever do get here . Very disappointed that no customer service could help with this .... "
"I have never had a bad experience with Soma! "
"In January 2020 I was introduced to Soma. At first I was out off by the prices but then when I tried on my first bra I was sold. Then on the recommendation of my sister I tried their cool nights sleep shirt and again I couldn’t be happier! I’ve watched their sales and specials and have even purchased full price to get an item I could really use. I made a return at the store for an online purchase that wasn’t quite what I was looking for. Easy return and applied it to a different item in store. The clerks are very knowledgeable with bra fittings and help! "
"Ordered item on line Dec 4th was expected to arrived Dec 16 which is also ridiculously long in this environment. Item didn’t arrive and now it’s the 18th and I needed it for a gift. Waited on hold w/ Soma to get a human for nearly 45 mins only to find out that the item was on back order. "