"I placed my order and it wasn’t shipped for two weeks. Then an additional two weeks in the mail. Almost forgot I ordered from Soma except the bill"
"I ordered with a discount code they were running and wasn’t charged correctly. Actually, I was charged double. I’ve tried calling and have been on hold for hours only to never talk to anyone. I tried emailing, but they said to call. Can someone help?"
"I placed my order on 11/30 and I still have not received it."
"I would get half of my order and then I would get that order doubled then I would get the wrong sizes for other orders and totally impossible to track my order"
"For the past 5 years, I only wear cool nights pjs. I especially like the camis with matching bottoms. Unfortunately, Soma has changed the design, cut and fabric over the years and I prefer the ones I used to be able to buy. Nevertheless, I still really like the cool nights pjs."
"Placed order on 11/30 and still waiting..."
"Ordered approximately 4 weeks ago. Never received an email or any type of communication regarding the order. Ended up calling customer service. They told me the order was on back order—how would I have known that if I hadn’t called them myself? I am still waiting to receive the pajamas. "
"I do not wear anything else but Cool Nights! "
"Order placed over 2 weeks ago. Email sent that it was partially shipped but shipper has yet to receive item. Several bra sizes have been unavailable for a long time so I jumped at the chance to get my size when I saw it was in stock but I guess it really wasn’t. I get zillions of emails to order more but not much chance of that. Have been a loyal Soma customer for years but it’s time to try out some of the competitors I see out there for the mature customer."
"My order was suppose to be here by Dec 6. It’s now Dec 21 and no package yet. I’ve done some research and believe my order is in PA, after traveling through at least two other states. At this point I’m praying it gets here before Christmas but with only 3 more days, it’s not looking good. If it arrives before Christmas I would be happy to up the star rating a little. There has been little to no communications regarding my package? Amazon does a much better job even after shipment. They have an easy way to contact them and get details regarding orders. "
"Two of my three items never arrived every time I called customer service I waited on the line for a half an hour then they just hung up on me. The last time the person said I will be right back and hung up. Will never ever buy from SOMA or Chico’s again in my life as my wife will not get the items I ordered. Every other place I ordered from had no problem shipping my items. SOMA ****!!"
"Item not received after one month even though charge has gone through my credit card account."
"Ordered by phone and the experience was very pleasant!"
"I did 2 say shipping over a month ago....still not even dispatched. Merry Christmas lol "
"Received one email when product shipped. Never got another one and it’s been almost 3 weeks and not one contact u less I did the contacting. Everyday it said delivers at end of day and for 10 days straight and still no package. Shipping was high and slag oils have come sooner and still hasn’t arrived! Phone line too busy to talk with someone so I just wait for my wife’s Christmas gift. Have t ever had this problem with. Delivery this year or any other year. All it said was in transit and delivers tomorrow. But they were always a day late sending that too when I hit the line for tracking. Still waiting on 12/22. Shipped in 12/7 I guess by pony express?"