"Ordered 2 items on 12/1/20, and it is now 12/22/20. Have not received them. "
"Your website was not working when I placed my order on 11/30 so it took over an hour to place the order. I still haven’t received my order and it’s been over 3 weeks! Obviously your snail mail version of free shipping is not working. If it weren’t for your product being so good I would have given up on your company long ago. The buying process with your is always awful!!! "
"The pajamas I wanted were sold out while I was trying to complete my transaction on line. I called our local store, and she reached out to several other stores to track them down. I got my pj’s and could have hugged her. Instead we air high 5’d (covid - safety first). :)"
"I have very sensitive skin, I itch very often certain type of clothing I cannot wear, but Soma’s wear very well."
"It takes way too long to receive your items "
"I asked about the Logistics information by email but no one answered me"
"Been buying Soma bras for years!"
"I placed an order on November 30 and it still has not arrived December 22."
"Product: Soma bras are well made, soft, comfortable and well-fitted! The best hands down bras I've worn!!!
Online Shopping: The Soma website has issues though, tried to make orders mannnny times and it doesn't go through even though I've literally paid with a credit card. It is so frustrating!!! One time I had made an order and thought it went through, but it never did!!! I've had to try going though check out at least twice before I can finalize an order each time I've made an order via Soma.com. The only reason i would give it a 4 star instead of 5.
Shipping: I appreciate the care to send my bra out via a box, but I would also be okay with less packaging used to support environmental factors. No issues with shipping time. "
"Every item I have bought from Soma is super high quality! My new pajamas feel like silk on my skin. I love this stuff and we'll worth the price!"
"I ordered some things I needed for a trip 20 days before my trip because they were not in stock at my local store. The ordered stated that they would be delivered at the latest 7 days from ordering. I left yesterday for my trip without the items, because they did not come in time. I like Soma products, but if they cannot be delivered in a timely manner, I will not order online from them again."
"I am a huge soma fan. Their products are fantastic. I just wish I received an email notifying me of shipment, the number of packages, etc. Arrival of my purchases is always somewhat of a mystery. "
"Loved the items. Arrived just as described. Will buy again."
"I can’t rate the seller or their items since I haven’t received them yet. The shipping item has yet to be updated since being in GA on 12/12. "
"Received only one of 3 items ordered quite awhile ago. Disappointed, Christmas present."