"Very disappointed. You oversold pajama pants with delivery update and you are still emailing them to people when they are back ordered. Not great business. We have always loved Soma. "
"Product ordered was never received or even sent from Soma to the shipping carrier for delivery. I made 2 online orders one on 11/30 and one on 12/13 and didn’t receive either of them. Soma’s only explanation was that they are experiencing delays and I should just get a refund. Because of this I was forced to run out and find last minutes gifts to replace what I didn’t receive in these orders. I won’t order anything online from them again."
"My order went through twice (website issue). I called immediately, wanting them to cancel my order. It does state on the website that you can cancel any item before it ships. The nice customer service rep stated that is not true...that I’d have to return one at a store, or I can mail it back. What an inconvenience!!! And my order still hasn’t shipped. Doesn’t make sense. Get it straight Soma, don’t advertise one thing and not stand behind it!"
" i love their pajamas - what else can i say - prices are good - shipping takes a while but it's worth it"
"Great product, easy buying online, need major improvement in tracking package, too many emails since I bought product, averaging four a day"
"After waiting weeks for my order, Soma cancelled my order. "
"Why would you allow customer to place order - show it in stock - then have it go on back order and not inform the customer.
The only way I knew the order was not going to be filled is that I called to get status.
"
"Maybe not SOMA's fault entirely, but my order of 11/30 never arrived and the USPS tracking number says it was delivered on 12/9. It is likely stuck in a post office somewhere. So I called SOMA and gave them the info and asked for a refund of my $35; but they said I had to call back on 12/23 when item is missing for 10 business days. In an earlier phone call to SOMA, the SOMA rep told me the package was at an address he gave me of a post office in my zip code, but that site was not a post office, it was a Walgreens with only a FedEx drop not a USPS pick up. Anyway, I am still waiting for resolution which I MIGHT get on 12/23."
"I ordered on 1 December. Today is 22 December and still not arrived. When I called lady was rude not helpful and I had to ask multiple times to even get a tracking number. Per the email I was to receive notification when my order shipped I received nothing. Then to have to deal with rude person that is supposed to be in customer service. Not acceptable. Doubt I will order from soma again. All around bad experience and plenty of competition out there that go the extra mile for their customers. Going to request my money back if it doesn’t arrive tomorrow. "
"I’m still waiting to receive a package that I ordered November 30th and has been in my state since December 13. Very disappointed "
"Took 20 days to receive my order and they don’t look like the color I thought they’d be"
"Shipping was very slow ugh "
"I absolutely love the fit of my purchase. Great buy as well!!"
"I still have not received my order."
"The cool pj set is the most comfy cozy pjs ever. I love them!"