"I didn’t get one of the two items I ordered and they never notified me of the problem."
"First of all, I was excited that the item I wanted was again available in my size, and the sale price was good. Placed my order and waited (5-7 days) for it to arrive as the order had been confirmed. When the delivery date came and went, I dug out all my info and contacted customer service. Apparently, my Oder was received just not fulfilled... but not to fear I could place the order again, the sales price would be honored with a refund on the current price (really?). So, here I am again waiting for my jammies to arrive. It’s day 7."
"I have emailed twice to find out if my order has been shipped and no response. order #211618584"
"Products are great. I ordered the Cool Sleep pajama set that was on sale. The reason I did not give Soma 5 stars was the website experience. The pajama set showed as low inventory, and at first the site would not let me enter an order for it. I never actually knew if I was getting the pajamas until they arrivedl"
"Absolutely thrilled with my purchase, so soft, comfy, well made and a perfect fit!"
"Most comfortable bras I’ve ever worn! I wear the enbliss line."
"The staff is excellent in your Paramus Park "
"I only received 1 item. I didn’t receive the other item!"
"Still haven’t received it"
"Took a month to arrive even though website said 8-10 days for delivery. "
"I placed my order on11/30 and it should have arrived by now. I understand USPS and Covid, but choose a different carrier then. Guaranteed shipping?!? Not so much. It’s impossible to get through to customer service, all around terrible experience. "
"My order was delivered on time. I am always a satisficed customer of Soma. They truly have great products at an affordable price."
"Ordered 11/30 and have not received it"
"Love their soft pajamas! Easy to order and receive. Recommend to everyone!"
"Placed my order on November 30, and it is December 21 without delivery.
Tracking number given says calculating, check back later. Spoke to Soma Customer Service (twice) and they offered no further information as to where my package was. Very unhelpful. And, they sent an email to ask about satisfaction of product and delivery. "