"Not sure why if something was backordered it was not displayed on website.
Now I have just half of a lounge set."
"I placed an order to be sent to my home address December 3. I have yet to receive any notification! Quite disappointed in this process. Will be calling my credit card company to stop the payment!"
"I placed an order for a Christmas gift. It took almost a month to receive. At that price point, I do expect service to be better. Probably won't order again due to how long the shipping took. I have purchased from sister brand White House Black Market for years and never had shipping that slow."
"Ordered on 12/1 still haven’t received it "
"When soma has a sale on bras, which is pretty often, it is really a good value for good quality bras, underwear and pajamas."
"Placing order was easy, but it took Soma over a week to even ship my order. Now, it’s almost two weeks later, and I still haven’t received my order! Will think twice before ordering from Soma again!"
"My order was received in expedient fashion and of the same great quality as in the past! Thanks Soma!"
"Package was lost or not sent for an order that was placed over a month ago, and it is hard to get a real-person customer representative to talk to. "
"The only thing that gave me reason to pause was that each item shipped at different times and I was thinking that I would not receive the items before Christmas."
"My salesperson, Felicia, knows what I like and knows my size. I ended up purchasing everything she suggested. I love it all!"
"I placed two separate orders on November 30th. One of them just arrived on Saturday. The other order was split into three for delivery for some reason. One item was delivered about 10 days ago. When I called to check on the remainder of the order, they said they were having problems with USPS. They re-sent two items at that time via one to three day mail. I did receive those two items. The third item has never arrived and I will be making another call regarding that when I have time to be on the phone for an extended period of time. The items that I did receive were given as gifts and I just found out this morning that the pajama pants were so thin that you could see right through them. Once I gather these items back from the recipients, I will be returning them to Soma. What an ordeal!"
"I ordered some items several weeks ago and have yet to receive it. My advice - do not use USPS to ship your customer orders!"
"I ordered on Thanksgiving but still waiting for my courier. No reply for the customer service"
"Never a disappointment. Quality and customer service are always first rate "
"Love the clothes, especially anything with the Cool Nights material. A little trouble with the website loading from time to time, but overall good experience. "