"Ordered 3 items that were supposedly in stock. Received one right away. Got notifications items would be delivered only to get another notification pushing out the date. Was never able to use the website to track the remaining items but did see they were back-ordered. Today the website magically works and I see it was delivered to the post office but no notification from Soma."
"I love to order online, especially since shopping in store is horrible now days. I can always find my size and color that I’m looking for, and shipping isn’t too expensive. "
"The sports bras are so comfortable and fit great! "
"Fast service
Items of good quality "
"Ordered a long nite shirt - came on time - love It !!"
"My wife is a hot sleeper and was looking at these pajamas for a while, but not ready to commit to the price. I got this as a gift so she could try it out and she loves it! She doesn't overheat in the middle of the night anymore."
"Never had to send or return anything. Wife loves it all."
"I ordered items on Nov 12. It is Dec 9 and they still haven't arrived. I will not order again from Soma."
"No shipping updates-I had to email an inquiry"
"I tried to purchase an online gift certificate using credit card, debit card, then paypal, and had to repeat 4 times before getting confirmation. Because I wanted to buy a $500 card, I had to buy $250 card twice, and then await processing from Soma, which they never confirmed. Other sites I shop at, are able to issue an e-gift card immediately. I never received confirmation from Soma for days, but paypal put account holds on my debit card for $500, even though the transaction was never confirmed. Seven hours on the phone with Soma pay pal representatives and managers over multiple days didn't resolve the transaction. Jane Palisin with Chicos worked with me for over 4 days to resolve my situation and straighten out the charges, and was very helpful, but it was clear their IT purchasing system is problematic and no one in customer service understood how it works. Nice people, great products, but not worth the online shopping experience. I will never shop there again."
"Let me start by saying that I love Soma’s products. The reason for the 4 star review this time is due to my recent online order. I ordered several items (mostly gifts but a couple for myself of course). According to the tracking information, a few items were to be shipped separately. I finally received all but one item. After waiting patiently for about two weeks, I went into my Soma account online to check on it to find that the item was marked “cancelled.” I would have preferred Soma to send me an email to let me know that item was out of stock; now I’m not sure I can order a replacement item in time for this gift. "
"I had ordered a set of pajamas a couple of weeks ago. I never got an alert about one set. I had to go to the original purchase date to see it was back ordered. I still have no idea when it is coming out of it ever will. Some kind of communication would be beneficial to me. I don’t even know if I was charged for one or both items. "
"Clothes fit great and are soft. Received items within 2 weeks."
"I ordered 2 bras. They were $26 each. They were way to small wen I returned discovered I had to pay $7 to return. I will not order again. Quality not worth it."
"I don’t like the material"