"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"The first representative I talked to about making a claim was great and easy to understand. I had to call back to make an appointment for the technician to come out. Their appointment link was not working for me...However I gave low ratings for the second representative, Mustafa. He didn't sound enthusiastic to help, his tone was dull and monotonous. I made this call on a Thursday, he made an appointment for me for the following Monday. The day comes and no show for the technician. I called the technician company and they stated they didn't have any record of any appointment made or even my claim. So needless to say I had to call the insurance company back and reschedule another appointment which wouldn't be until the that following Thursday. Luckily the tech company called me asap when they got the claim information they was supposed to have gotten before had it been processed right and was able to move the appointment up to Tuesday. Now hopefully I can get my tv fixed "
"Extremely happy that I purchased my Allstate plan. Unfortunately shortly after purchasing my phone I dropped it and they were very helpful in my being able to get a new phone."
"The plan is easy to communicate, fast for resolve my problem."
"My battery started leaking on my Shark vacuum.
I called to file a claim, they wanted me to mail it back but Fed X nor UPS would transport it due to the battery leaking.
Once I let Allstate know about this they immediately sent me a gift card for WalMart so I could purchase a new one. I did. Thanks "
"The Allstate protection plan was very satisfactory. I received my replacement phone in one day!
All is good!"
"After 3 delayed appointments I am still waiting because parts have not shipped. Three mornings taken off work. Next time I'm offered a protection plan I will decline if it is with this company. Customer Service is awful and have no clue if the parts are in fact ordered. I can't believe you continue to ask for a review. I received more emails for a review than for my claim submitted. Well here's the review. "
“Hello Reviewer3592106500,
We apologize for any delays you have experienced with your claim.
SquareTrade's goal is to provide effective resolutions, making the claim process as hassle-free as possible. We strive to eliminate any problems that can cause delays before affecting you. Although we might experience some delays when parts need ordering, if this issue arises, we aim to provide the support you need to complete the process.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”
"An Apple Watch Series 6 needed a new battery. One repair company said if they repaired it that it would not be water proof. We took it to Apple and they said they could replace the battery but they would have to disable the pulse ox because of litigation. I called Square Trade and they refunded the full purchase price of the watch!"
"It was ok I got my money back except for taxes which I don’t think that is right?"
"I filed the claim in just a few minutes and within a week a check arrived. Great service!!"
"They were very quick to refund my money for my repairs on my washing machine. They reviewed it and sent me a check very reliable."
"Insured a purchase through Allstate insurance. Sent an insured electronic device in for service, couldn’t be repaired. Received a refund very promptly "
"We bought a new laptop and got Allstate Protection Plan again. We definitely recommend it. "
"It took 3 days to see our tech, who then diagnosed the issue, and ordered parts. Those arrived after 2 days, then after 2 more days our tech came out to install which accurately fixed the issue. Can't argue with good results, although 7 days without a fridge is a long time."
"I purchased at three year warranty on my product it did take a little while to get through the paperwork I did get a little frustrated but in the end I am very happy with the results Allstate came through for me and made it right I really appreciate it that they followed through with what it should have been thank you so much and I would recommend them if their service continues to be this good."
"After purchasing my gazebo, I opted for the only insurance plan available to protect my gazebo not knowing it only protected the equipment only during transport. Now I filed a claim and was met with the shocker that there is nothing Allstate can do. "
“Hello Reviewer3755036261,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, weather damage is not covered under our protection plans and we can only approve claims within the specifications of the coverage purchased.
At this time, we have reached out to you to address this matter and to provide additional support.
Thank you,
RR”
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer2813539821,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
HG”