"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"had a problem with my tv, was resolved to my satisfaction "
"Very convenient and easy. "
"kept me on the phone for over an HOUR with no resolution!!!"
"Excellent plan to have in place"
"Best protection against damage to an item purchased."
"They fixed my headphones and the process was very easy. 100% recommend "
"They are very courteous and quick "
"Everyone was very helpful and courteous. I received a refurbished phone in a speedy manner too."
"Great experience, fast service"
"It was so easy to make a claim. "
"The feedback was excellent. They couldn’t fix my computer they refunded me. I got a. Ew computer and more coverage."
"The item I claimed had been in the shop for 2 months and had still not been repaired. I tried multiple times to speak with the repair shop to find out the status. All they could say was that the item for the repair was on order. I tried to contact the manufacturer and was told they would check into it. That never happened. The repair shop was 3 hours away and no one from the manufacturer or the retailer would help. I contacted Allstate after all this time and received immediate satisfaction. They listened to my complaint and I was issued a refund within minutes. I ordered a replacement and guess what, I purchased another extended warranty for that item from Allstate. Thanks Allstate but I hope I don’t have to contact you for another lemon. "
"Pleasant quick and effective"
"I started the claim online but saw that it said I would receive a like-new phone. I called to verify that it would actually be a new phone. I then completed the claim and in a few days my new phone was delivered. It was very easy."
"The reps are nice enough but an absolute waste of money. It runs concurrent with the manufacturer warranty and covers the same thing"
“Hello Reviewer3765334304,
We apologize for any frustration surrounding your claim.
SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
TS”
A rep from Allstate Protection Plans, TerranceShaun, has responded:
“Hello Reviewer3666686737,
We apologize for any frustration caused by your recent claim.
SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
TS”