"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I recently had to place a claim with a different company with a kitchen appliance and you were unable to speak with an actual human being. After three days I still have not heard a word about my claim. I am not happy. However, it proved to me how excellent the service is with Allstate. Thank you for your quick service and caring customer service."
"The claim process was easy. I'm very pleased"
"I turned in a warranty claim for a Robo vac I was offered everything but a Robo vac until I said something still haven’t received the product shipping info it’s been over a week."
"I loved how they got straight to the point and got my tv to me in a day."
"The initial software diagnosis was long and tedious, but necessary as part of the "process". Eventually I took the laptop to a local store to check and repair the MB, AllState was very quick to refund the repair once the invoice was uploaded. Received the check in 5 days."
"It was easy to navigate the website to file a claim and have the maintenance scheduled."
"Was easy and got item fast. Thanks!!"
"Metro TV was awful to work with and the experience is tied to how we feel about the warranty in general. "
"I had the best customer service experience! My specialist helped me out and came up with the best solution! I am very happy! "
"Claim process went very smoothly and we we’re extremely pleased."
"easymmmmmmmmmmmmmmmmmmmmmmmmmmmmmm"
"great protection, excellent response time!"
"I sent back a Zebra printer that was not printing. It was deemed unrepairable. They sent a replacement that looked well worn. It seems to be functioning properly but the appearance gives you the feeling it has been well used."
"I had no problem filing a claim and getting my money refunded. It took 2-3 days to process everything and finalize it. I have no complaints."
"We couldn't get our claim to go through on the computer so we called the number. The lady was more than helpful. She didn't know exactly how to help us and what we needed to do."
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:
“Hello Reviewer2124654038,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We are sorry to hear that you are dissatisfied in this case.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
RS”