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Product & services pricing
3.98/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.92/5
Customer service:
3.80/5
Return/Replacement policy:
3.89/5
Featured Review


Verified
3/5

2024-07-31

It took a week

"It was a stressful week with emails and many calls but finally it was solved"

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Verified
5/5

2024-07-31

Awesome

"Awesome thanks for everything "


Verified
5/5

2024-07-31

Garantia

"Muy buen servicio con los planes de Protección ."

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Verified
5/5

2024-07-31

Excellent service!!

"My tv which I bought at Walmart along with a service/replacement plan died. I made a claim and they were very kind and courteous! And within 4 days I received my brand new tv!! I highly recommend this plan! I couldn’t be happier!"

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Verified
5/5

2024-07-31

Marvelous warranty system by Aetna.

"Easy to use and very good response to my claim. "

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Verified
5/5

2024-07-31

TV Replacement

"Everything went fine. I received the new TV and had my maintenance man reinstall it. Thank You, Ron Stevenson "

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Verified
5/5

2024-07-31

Fans

"Thank you for helping me fix my problem "

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Verified
1/5

2024-07-31

Y’all haven’t done anything

"I haven’t gotten my item and still sending me emails "

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Rep reply posted 2024-08-02
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:

“Hello Reviewer2495557948,

We apologize for any delays you have experienced with your recent claim.

SquareTrade does our best to provide our customers with quick and convenient resolutions. For replacement claims, we aim to provide you with a replacement as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience.

At this time, we reached out to you to address this matter and to provide additional support.

Thank you,
RS.”


Verified
5/5

2024-07-31

Great

"Prompt courteous and efficient service "

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Verified
5/5

2024-07-31

Glasses replacement

"Using the Allstate process to get reimbursement for my scratched glasses was easy and smooth. "

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Verified
5/5

2024-07-31

Protection

"Great service, great and quick response."


Verified
5/5

2024-07-31

Fast service

"The first gift card never arrived and a replacement was quickly provided "

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Verified
1/5

2024-07-31

Bad Service

"I’m still waiting for a technician to come out to fix my item. They’re giving me hell about it and wants to pay for slats and reimburse me later. I will not do that because it’s inconvenient for me that’s why I paid for insurance. "

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Rep reply posted 2024-08-01
A rep from Allstate Protection Plans, ouribe0503, has responded:

“Hello Reviewer1693329592,

We apologize for any frustration surrounding your claim.

SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. This resolution allows the customer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the customer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.

At this time, one of our specialists has reached out to you to address this matter and to provide additional support.

Thank you,
OU”


Verified
5/5

2024-07-31

Great service

"I have a pixel 7a that I bought in July of 2023. There was a small crack on the top left and the charging port didn't work anymore. I contacted Allstate with my warranty and got that set up through them. Chose the option of choosing my own company to fix it and ended going with google since it was in the first year. Sent it off to Google and got it back. Turned in the receipt to Allstate and got refunded all but my copay for it. Literally took one day after submitting the receipt. Very pleased with them. Will recommend to others "

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Verified
4/5

2024-07-31

Good working with the insurance company. Just not satisfied with the company Glasses

"The glass manufacture made his money on the glasses, but he didn’t do anything for me. I just hate the glasses."

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