"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"I had to replace my eyeglasses due to scratched lenses and frame damage. Allstate plan was easy to access and had prompt reply to my requests. Reimbursement was easy. Now I can replace my eyeglasses. Thank you to Allstate protection plans. "
"My Gucci frames got broken during a tornado that hit my neighborhood. A tree fell on my house. I don't know how but the frame cracked. My only pair. All-State refunded me. Now I have a new pair
"
"It’s sucked couldn’t send my coffee pot back couldn’t find a fed x by me and still can’t buy a coffee pot the price went way up from the last time i bought one why even pay for a plans when u can’t even get another one "
"Two years ago, I purchased a grill from Walmart that worked for 1-2 times; then it stopped. The knobs used for turning it on/off just moved around in circles without working, so I knew I needed to call about the warranty I purchased with the grill. I called the number listed on my paperwork, didn't have to wait very long on hold, and found it easy to talk with a person right away. After a short decription of the problem, I was told that the best solution would be to refund me the cost of the grill. The customer service rep explained how that process would work, how long it would take, and then set the wheels in motion for me to receive a refund. The check arrived well within the time frame I was quoted, and I have now purchased a better grill. I'm very glad I got this warranty!"
"I bought a CD/Radio that stopped playing CD's. The warranty was settled with no hassle, and I received a new CD/Radio of a different brand. Worked out well and I bought another warranty for the new boombox. "
"They did right by me. My phone was defective, and they credited me with a Walmart gift card, which I used immediately to buy a new phone. I did right by them.
This is how insurance is supposed to work. No complaint. Neither of us got taken for a ride."
"They are prompt, courteous and available any time "
"I purchased the extended warranty for my Keurig coffee maker. When it stopped working, I sent it back. They could not fix it so they reimbursed me for the purchase price."
"excellent customer service"
"I had a wonderful helper with my phone couldn't have been better."
"had a problem with my tv, was resolved to my satisfaction "
"Very convenient and easy. "
"kept me on the phone for over an HOUR with no resolution!!!"
"Excellent plan to have in place"
"Best protection against damage to an item purchased."
A rep from Allstate Protection Plans, TerranceShaun, has responded:
“Hello Reviewer3666686737,
We apologize for any frustration caused by your recent claim.
SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
TS”