"Ordered a printer which was supposed to arrive in 3 business days. After order was placed, it changed to 4 business days. After waiting 4 business days, the product still did not arrive."
"Bought a usb cable here. service was more helpful than I had expected. Cable was pricey though."
"Hello:
I have been a customer of Staples for 5+ years, I have found their services to go down the drain. There rebate for monthly ink recycling rewards is steady decreasing. The customer service in their stores or online suck, you can never get help when you need it. Most of all there prices are too high. You can get the same products from their competitors for less. This is not the store for business or personal office supplies nor technology anymore."
"If you want low prices, don't shop Staples. Staples prices on technology items such as memory and blank media are about 150% higher than other similar stores. Also, if you want a real technician to work on your PC, don't go to Staples. They do not work on PC's at Staples. They hook the PC up to the internet and the work is done remotely. As far as customer service, there is none. Staples doesn't satisfy....ever. Even Wal-mart has better prices and better service. The low prices commercial? What low prices? Where are they? "
"Bought a hp printer on 1/15/2011. Price was good. Staff was mediocre with answering questions. "
"I purchased an HP color laser printer on the Nov 27th. I did not have time to open it and set it up until couple days before Christmas. That is when I discover the printer was DOA. I called the retail location that I picked up the printer and talk to a tech. He told me to bring in the printer for him to check it out. I brought the printer back. The cashier told me that NOTHING they could do. They only warranty the printer for 2 weeks. Another tech came out and offer me to buy another printer. I ask him what am I suppose to do with the HP printer. He said good luck and contact the manufacture.
When did they changed the policy not to honor a 30 days warranty on electronic like all other store? They did not even disclose that on the reciept. I will never return to Staples again. I hope they will end like Circuit City. "
"Just started using Staples.com and have had a bad experience with my first two orders. In both cases, my order was canceled due to the item being out of stock even though their website showed the item as in stock when I ordered. For one order, I was notified the same day. For my other order, I wasn't notified about the cancellation for two days. Very frustrating way to shop."
"I bought a camera yesterday. It was delivered today with free shipping. I'm happy. I've ordered from them before and shopped at their stores. "
"I bought a PC here that broke within 15 days of usage. They wouldn't let me bring it back or try to help me solve the problem. They just flat out told me to contact the manufacturer. Really poor customer service and very unknowledgeable"
"Staples used to be good once. Now a days they are too worse, very poor customer service. This is what happened to me recently. I received a coupon to my mail, if I buy picture frames I will get $25 discount to it. I went to shop and bought a digital picture frame. The lady in the shop said that, if I buy duracell batteries for $12.99 * 2 = $25.98 I will receive a rewards coupon for the same amount after the quarter end. But Two months later I received coupon for only $17 dollars. I called staples customer care, they said that the digital picture frame's coupon has been splitted across all purchases applied to rewards because of the system error, but they won't give the money for the deducted amount and they said this is how staples works. I said I'm very disappointed, I do not want to buy from Staples again, then the CCR saying, if that is the case then she can void the $17 reward coupon also, so that I do not need to use the coupon. :-(
"
"Staples is a disappointment, I ordered a monitor they said by phone call confirmation that monitor would be delivered to store next day this did not happen, it was not delivered for five days. I called to complain, it was answered and the result of a 50 dollar coupon to be in my email by the next day, this did not happen, I called again and they told me they would refund me my 50 to my debit card we will see if this happens. Be weary of dealing with this company.
T. Reynolds "
"Ordered an item which was offered at an advertised, discounted price. I ordered minutes after the sale started and the Staples site clearly showed in stock. I also added another item to the order that I otherwise would not have purchased. About 12 hours later, I received a notice that the main item in my order was "out of stock" and would be canceled. (Note that I checked and the item continued to be sold and shown as in stock on their site for at least 6 hours after my purchase).
I requested my order be completely canceled--the only reason I ordered was because of the advertised sale discount--however I was charged and the other item shipped out anyway. Now I have to go through the hassle to get a return authorization, ship back the other item, doublecheck I actually get a refund, etc.
This is a bait and switch tactic: offer a heavily discounted item, then cancel that but still charge for the normally priced items in the order. Many customers probably would not take the time or deal with the hassle of returning the other items in the order.
Customer support was not helpful at all. Now I am stuck returning this item and getting nothing for all my wasted time. I would be happy to revise this review if they would resolve this problem acceptably, but it does not seem that will happen."
"Placed an order for a hard drive which was on a deal. I also used a coupon i recieved from them few days back. After ordering i got a mail as Out of stock when i pointed that website still shows in stock they replied that the offer time is over now.
Later from some forums i came to know that they canceled all the orders used coupons and sent a mail as OOS.
I did not expect this from staples they should not have lied as it is Out of stock, since thier online system had it in stock allowed allowed me to order i also belive that it was in stock.
They could have sent mail genuinely that it was a system mistake accepting the coupon rather than telling me it is OOS.
Its hard for me to trust them again..."
"Ordered hard drives during the Cyber Monday sale.
A few days later, Staples sent me an email to tell me that the products I ordered were out of stock and that they would not be restocked.
Avoid at all costs. "
"Staples accepted 4 online orders from me on Black Friday and CyberMonday , but after placing the order Which Stated it was "In Stock". They Go ahead and cancel it without any notifications of any sort. I contacted them and complained and they are no help! Now I am out 4 Holiday gifts. Look at the recent posts,it seems they did the same to several people. Looks like they are padding their sales. THEY ARE THE WORSE!!!!! Never Again "