"My experience was awesome! Thank you StarTex!"
"Ever since the name change it has been horrible."
"Wish rates were lower. Or offered more incentives to existing customers."
“Thank you so much for informing us of your experience. We offer many different plans and would love to talk to you about finding one that would meet your needs. Call 877-997-9995 so that we can find the right plan for you.”
"This is the second time I've received a call from Star Tex that my account is delinquent and had to call to correct the issue because I'm on auto pay. Please correct the problem in your system that results in delinquent notifications to paying customers. Even if your customer service reps do an excellent job, that is poor customer service."
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"This is the 21st Century. You are operating in a new world but like two centuries ago. Your web site NEEDS TO BE USER FRIENDLY. I hope you Understand what that means. Again, it is not the Rep's fault. She is not an IT person and she cannot respond for a Department she does not work for. It is definitely Startex fault."
“We sincerely apologize for any inconvenience that you may have experienced as our website continues to grow. We are making improvements every day in order to offer our customers the best experience possible. Please call 877-997-9995 with any more concerns that you might have.”
"Good better I recommend lower competitive rates"
“Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Don’t hesitate to reach out to us with any questions you may have. ”
"Bruno was A+, very efficient and helpful!!"
“We are so happy to hear that you had a great experience with Constellation, it’s been our pleasure!”
"Good experience. Was not on hold too long and my problem was resolved without having to be transferred which is always annoying."
“You made our day! We’re always happy to hear about positive experiences from our customers. ”
"Worst experience. If you read my email, you will understand my frustration. Thank you"
“We are so sorry to hear about your negative experience. Give us a call at 877-997-9995 so we can be sure to solve this issue.”
"Customer service spent around an hour both times to resolve issue but couldn't. They did their best but the follow up dept hasn't."
"I am very pleased with StarTex."
"I had no problems with Startex until Constellation took over the account and I can no longer view my statements online and after calling 3 times (for 3 months) the situation is still not resolved."
"When my contact is up I will be switching to a different company"
"The conversation with the customer service representative was wonderful, however, I hung up being led to believe that my issue was going to be resolved and it was not. I am still waiting for my bank account to be credited for having been debited twice for the same bill. I have waited patiently and now I have become extremely irritated over this."
"Diane was very helpful and honest with why I had received a phone call that I was past due. That is not supposed to be possible because I am on auto pay. She explained a glitch in the system that had delayed the payment being processed as normal. That it caused a delay in posting to my account. I appreciated her honesty."
"Unsatisfactory in the sense that the whole thing should not have occurred."
A rep from StarTexPower, ConstellationCM, has responded:
“We are so sorry to hear about your negative experience. Give us a call at 877-997-9995 so we can be sure to solve this issue.”