"I want to be clear that the customer service rep on the phone was excellent. My complaints are solely with the difficulty of using the website and the lack of confidence I have in a company that can not properly maintain a functional website. There are bugs, broken links, and errors at every turn. Paying my bill and updating my billing information should not take over an hour of my time and multiple efforts over several days. This leads me to doubt the IT security measures in place that protect my personal information. We are shopping for a new provider."

"I have used Startex for years. I have a home and 6 meters at work that I paid for. You were great but this time you fell short. The people I spoke with were terrible."

"This was a horrible experience. I initially received a phone call stating I must call Startex for an urgent message. I called the number given and was put in contact with a collection agent. I was told I had not paid the previous month's bill. I explained that I am on auto pay and that couldn't be possible. I also explained that I had just used the same credit card to charge something the day before. I was then asked for my social security number. At that point I told the agent I suspected a phone scam. I was assured this wasn't the case and the agent then asked only for the last 4 digits of my social security number to verify my identity. During this phone call the phone connection was horrible and I asked the agent to call me back for a better connection. She said that she wasn't capable of doing that. She then told me she would transfer me to customer service.I was put on hold for several minutes and then had to go through the complete verification and problem explanation process again. The customer service representative was very difficult to understand due to the bad connection. I asked him if he could call me back for a better connection and he did. Next I was asked to give my credit card number to pay the bill that was overdue. I once again expressed my concern about a scam. I was then encouraged to go to the web site to pay the bill. I had much difficulty getting to the website as my password had to be reset and then the website showed an error message that said I was forbidden to proceed. Eventually I was able to make a one time payment with my credit card and elected to pay last month's bill and the current month's bill. I still don't know why an auto payment wasn't made. The conversion from the Startex site to the new Constellation site has been a complete nightmare for me and I suspect the reason for not completing my monthly auto payment lies in this conversion. The customer service agent was professional and courteous."

"I do want to say I finally spoke with Ricky, who was in customer care, and he resolved the issue very promptly. Collection dept. gave half information, because if they had known, the issue could have been resolved on the 1st. I spoke with a Kristina, Sheila, Ricky along with two other staff persons. But Ricky was the only one to resolve the issue.I have been a customer since 2013, and I do not recall receiving any written documentation regarding having to provide a post dated payment when requesting more time to pay a bill. Since 2013, I had to request extended time a several occasions. Entering 2018, now you are required to post date a payment, which is ok, but changes should be communicated to customers in writing."

"In general when you register for auto-pay it should make it more clear when it will take effect."

"I'm frustrated with the web site revisions for bill pay. It used to be so easy. The problems have persisted now for several months. I have called multiple times because I was not able to make the payment portal work and I always get an apology because you are still experiencing problems with the migration. Guys, I'm in the software business. If something this simple has persisted this long, you are working with the wrong vendor. Throw the bums out and find someone who can do it right."

"StarTex is very expensive compared to other providers.There is nothing to help people who are on a fixed income.Your first line CSR can't solve problems.I will be going to another provider after being with Startex several years. I cannot afford your rates."

"Very quick and excellent service"

"Much bettet than my exoerience last yearwhen I had to contact Startex about a irobkem."

"I have no problem with the telephone service this last time - I just paid my bill-but I do believe that my bill which doubled and then almost tripled this winter was not right and when I called about that several items before I received no help or offer to check -or feed back- so Im shopping"

"Ive been with y'all for 3yrs and have never had a problem till this month were y'all some how made a mistake and didnt bill me correctly so now i have to pay two elctric bills in one month and i call about it and they tell me theres nothing they can do so after my times up i will not be renewing with y'all and make sure i tell anyone and everyone not to go with this company. Its ridiculous that you couldnt and wouldnt offer a way to fix YOUR MISTAKE. If ypu would have offered an amount off my bill it would have been fine but no i get told nothing i can do about it even thought it was y'all mistake."

"No problem talking with customer service rep = just didn't get problem solved. Still isn't solved."

"very good experience with the representative she went up and beyond.."

"Online experience due to new company handling bill pay very frustrating and time consuming. Phone call quickly and easily let me pay my bill. Still putting off making changes needed to pay online / which was so easy."

"my choice should be pay my bill or SPEAK TO A REP. they ask to many question with no help ! Let me move on with the help I need from a rep."