"the first contract I had with Startex was seamless, thereafter, the company was no longer as cost efficient in terms of billing rates on electricity"

"Call me and I world be happy to discuss how to be a difference maker with Customer Service. That will never happen."

"Other than a less than fully capable website, it is fine."

"Customer service representative provided an excellent description to answer my question."

"I think we y’all are terrible and will change providers as noted above. You have taken advantage of me by not making an effort to let me know long ago when I went off the contract rate. On the current issue you apparently changed billing addresses. I have sent my checks via online banking to the same address for years. Lately you have. Went slow to forward my checks from the old address to the new one. Without contacting me to resolve this you have made harassing and threatening bill collection calls and sent disconnect notices. Y’all are terrible"

"My experience with this company is bad enough that I am looking into changing."

"My concern was not answered by either representative. My auto electronic payment was not initiated properly by StarTex in February, and then I received a warning letter in March of potential termination of service. Billing errors by StarTex leads to questions of billing accuracy."

"I was disappointed that I was never contacted advising my contract had or would expire and was subjected to a cancellation fine."

"Very helpful but issue was not resolved"

"Excellent, I would only ask that the end of contract notices be sent via email"

"excellent customer service"

"Excellent customer service"

"Just began so not sure yet"

"Horrible, they lie and give false information they do not get you bill out to u in a timely manner."

"I felt the representative who helped me really cared about helping me solve my issue."