"Use question and answer on 30."

"With the right agent very helpful."

"very helpful, called me back as promised, knowledgeable, and very nice."

"Customer service needs improvement. Customers need to be informed that you are going to call back to verify service being requested. If they don't answer, you don't leave a message for call back and services won't be done. As well as someone needs to be on the property waiting for a technician who has no idea when will show up for service being requested"

"As a customer of over 5 years it was as usual. Fairly quick and accurate."

"Overall, we have been pleased with StarTex Power"

"I have been with Star Tex for about 3-4 years. I have had problems before with them sending me a notice to disconnect because of non-payment, but, I have my account set up to automatic debit to take care of bills. I had this problem for 2 months, finally resolved that. This was very frustrating. Now, another issue with trying to get a temporary disconnect of my power because I need to have my panel box replaced. They told me I would need to give them 48 hours notice, and that my power would be off, OFF for 24 hours before they could turn it back on. I will leave this company when my service comes up for renewal. They are the worst."

"Excellent customer service! My call was answered immediately, with no wait time. The customer service representative was very knowledgeable, courteous, and spoke very clearly. He was very professional and knowledgeable, even switched my plan to get a better rate! (Not what I originally called about) The document I requested was emailed to me promptly."

"rep was nice and professional once I was able to talk to him. He made sure my electricity was not going to be shut off but he couldn't explain the reason for the notice"

"representaive was professional"

"The customer service rep was wonderful"

"Keep your same employees...they answered my questions efficiently and were friendly."

"Temporarily renting a property and a conflict exists between ESI ID address and physical address. Tried to sign up for power and StarTex convinced me my street used to have a different name. I signed up for power, then realized that the address was the next street over. When I realized the error I called back to cancel and manager told me to call back with a valid address because the one I'm at doesn't exist in the system. Because obviously if it's not in the system, then it doesn't exist and I must just be stupid and not know my address. I've been a StarTex customer for 10 years and had just renewed my contract on my permanant residence. I wish I hadn't renewed. I want nothing to do with them. It's not my fault that there is a conflict between the ESI ID and service address, but they treated me like it was my fault."

"Amazing, so quick and professional, a stark contrast to the last disaster of a company I used."

"The person I talked to was professional and took care of my problem."