"Great customer Service rep- I never answer these surveys, but she was memorably awesome."

"fine, been a customer for 9 year"

"Perfect if either of the reps spoke fluent English"

"Would recommend Startex. The customer service representative was great!"

"My general experience is very good. However, I do not understand why it took 7 days after you deposited my check (11/06/17) which cleared my bank on 11/08/17 to show as pending on your system (11/13/17). I personally find this unacceptable. Payments should post when received, or at the very least, when deposited. Also, why does the due date vary? Every other utility, as well as other bills, are due on the same date every month."

"Horrible. You have reverted back to the 90's by making me pay by phone."

"I am generally satisfied with Startex- I have, however had an ongoing issue where I receive ALL other emails but no successful online billing emails come to my inbox despite multiple attempts to establish online billing.-"

"Find a better answer as to why there are different due dates on a clients bill every month. Or at least have the courtesy to ask if there is a problem with having an unstable due date each month. Some of us set our payments up on Bill Payer and when the date changes every month to cover over a 7 day gap, it causes payments to be late that would not have been, which will allow you all to profit off of a later payment charge would not have occurred if the due date was stable. It makes your company look greedy when you say, Oh our meter readers go out and the days change from month to month... Hogwash! That is too crazy! Really! Due dates should be stable, that's all it is to that! Unless like I said, you all are greedy and want to collect late fees, which is how it looks to me!"

"My experience was ok. The website is frustrating. It should be working well all the time. I had to call because it was having issues"

"I have been with StarTex for about 6+ years and I always recommend this company to others. Always kind and polite when I call. Thank you."

"I have been with StarTex since 2008 and I have been very satisfied. I have had no reason to look around for another service provider."

"Horrible, only using so there would be no lapse in service."

"I have had StarTex for several years & love the company. There are cheaper rates out there but I chose not to leave StarTex. I guarantee that they are the beat around when it comes to customer service. They hav always been very helpful & courteous the few times I have had to call for help. I highly rwcommnd StarTex! Theis cmany is truly old school & will do what they need to do to help you whether you are a current customer or not ."

"Best customer service and I will miss you guys."

"I can't imagine why all the gyrations one has to go through just for bill payment. Have you ever had someone hack in to pay somebody else's bill. Dare I say NO."