"I will say that the staff at the counter was nice and helpful. Ordered parts online for pickup. After the parts were handed to me, I noticed two out of the five items were not included. The staff double checked my receipt and handed me the missing items. Had I not noticed, it would have been an unnecessary return trip. My only suggestion would be to have two different individuals check the order before they go to the customer."
"Smooth easy process, excellent service from my advisor John Smith, thanks"
"It helped me save a lot of time purchasing online and it saved me a lot of money."
"Order the part online. Competitive price and arrived quickly."
"Easy to order on-line or at store. Pick up the parts at store quick. Good price. No shipping cost. Very helpful sale people."
"Bought parts online and in store and Alfonso and Ryan has been very helpful and very comfortable to talk with. Very friendly and just overall an awesome experience. The reason why Stevens Creek Toyota is my go to if I need something for my FJ."
"Excellent service great service "
"ordered the part on Tuesday morning and received it the next day on Wednesday morning. Much faster than I expected! "
"I received a package and the container was empty. I returned the next day and was accused of losing the product that costs $25! I was told I had to repurchase the item. Not acceptable! Especially when I just bought the car and asked for the rear spoiler to be added only to have to add it myself! Which I paid $380 for and I'm being accused of losing a $25 part! Really!!!!!!
I called in and spoke to Glade Wilson to explain my circumstance the following day. He was professional, pleasant, understanding and helpful! The previous experience is a very distant memory based on my interaction with Glade. I don't believe we should ever have to escalate up a situation to get the proper help but based on the overall experience, I'd really recommend Stevens Creek Toyota as a great business with the right approach to customer service. Kudos to the team!"
"They are very friendly and care the customer's need."
"Great service and I am so happy about it"
"Great web site, will always shop online at this site, amazing prices."
"The part came a day later after you ordered online.
The price is reasonable. Great service.
Will do it again, again, and again....."
"I was having trouble finding the correct cabin air filter for my 4Runner. Also helped me find specific tools for my 4Runner as well"
"Customer friendliness is not in your DNA. You need to make huge improvements in this area"