"Ordering, pickup or return, great experience, nice guys."
"The online ordering and in-store process was great. Noticed that Toyota updated their online parts ordering catalog and unfortunately it's not great for older models, which requires speaking with a parts advisor. The staff was great and help to confirm the right part numbers over the phone and also took addtiional time when I did in-store pickup to look up additional parts for me. Great online pricing and in-person customer service."
"Parts retail price is sky high. Need to place online order and get it under MSRP price other wise will 2 times of MSRP price. $31 for a front mail seal. $61 for 3 windshield wiper refill for my FJ. phone is always busy. it can take up to 30 min wait time. the staff is not knowleageble and not willing to help. "
"1) sold wrong part & when I returned it the it was the same person who sold it to me & employee did not seem to care about wasting my time or that the wrong part was in the bag.
2) another employee told me that the atf filter did not require an o-ring which was not accurate as it does as I found out by confirming the part # on line & purchasing it.
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"Ordered Tacoma wheel caps. Paid for order, was told order was shipped. When order came it was only 1 of 4 items. I finally got an email telling me other 3 caps are back ordered with no EPA ."
"Very convenient website. Easy to find parts needed. Even better if you have VIN #. Price is compatible with other online sites, even better than dealers. "
"For some reason, different dealers have different prices so check around. "
"Need a new belt and it was very simple to order!"
"This website is awesome. All you need is your vin, know what you want and good vision to find your parts."
"price lower on the 'net, shipped cheaper here, but still $12 more!"
"Like OEM parts at Toyota. Good products. Service persons: some good courtesy, some are not."
"I entered my info and vin, then had to agree to terms and conditions, so I clicked the link to read it, which redirected to a new page, so after reading it when you click the back button of course you have to retype everything. Most sites have the terms and condition open in a new page or a pop up."
"There is no input for apartment number in the payment forms. I could not use my discover card because of this"
"easy to navigate the website"
"Easy to navigate, easy to buy, great discount"