"Pricing was fine. The whole online experience was good. However pickup took a long time.
There was only 1 attendant and the customer had usual question about a part. Not an issue with the attendant as he was good in answering the questions from the customer. But as there was only 1 person on duty, it took 30 mins just to pick up an order that should have been in and out.
There were several employee's at the cashier desk (right next to parts) that wasn't doing anything. It would be been easy for them to just get a name and grab an already packaged item and hand it to the customer. "
"Parts dept. associate “Alfonzo” was excellant"
"Ordered parts at 2:47PM and they were ready for in-store pickup the next day's morning. Also, customer service was excellent and friendly. It was way better than other Toyota Dealers in Bay Area!!!"
"The Parts department is great. I was offered assistance taking my parts to my car definitely will shop for more in the future!"
"Called the parts department very good experience. The sales associate who answered the phone was very knowledgeable about the parts and provided them for me so I could order on line and save. I would recommend this dealership as they allow you to order online and pickup so you save on shipping. Great experience! Thank you Stevens Creek Toyota for all your help."
"Ordered 3 gallons of pink radiator fluid (Part Number 00272-SLLC2). Price was cheaper than other websites. Order was ready for pickup within a couple hours. Went in on Monday afternoon and there was no wait. Quick in and out, easy transaction. Only negative is the online product search engine does not work. If I type "coolant" or "00272-SLLC2", and hit enter, the fluid is not found. If I type "00272-SLLC2" and do NOT hit enter, a popup says "Search Suggestions: No suggestions found for 00272-SLLC2". But right below that within the same popup, it says "Product Suggestions: Coolant - Super Long Life". And if I click on that suggestions, the product page shows "Coolant Super Long Life. Part Number 00272-SLLC2". So if you can navigate the product search and find the product you want, you could get a pretty good deal."
"Good service and great advice and info from the parts department people. Always enjoy the interaction."
"Overall good experience, but their parts line is slow (only 1 person working it), so you have to wait a while even if you're just picking up an online order. Expect to wait at least 15-20min to pick up parts. Always buy parts through their website and pick them up; there is a pretty steep discount that is online-only."
"I haven’t install the part on my truck yet but I’m sure they as always are the right parts "
"They give me all the parts numbers so I can order them online "
"Best place to purchase toyota parts in San Jose area!"
"easy to order online plus a discount"
"Very fast shipping, arrives within two days"
"Fast delivery, reasonable price and excellent customer service"
"Hello,
Marcus was a big help . "