"Received my order quickly."
"Great customer service. Super nice. They caught a mistake that I had ordered mats for a forerunner and cargo cover for a Highlander. They made the exchange without any problem and even helped me take it all to my car."
"got the incorrect part and had to wait in line forever just to pick it up."
"It took several attempts to get an order through and the email with the tracking information didn’t come to me yet."
" Had an app. din't work . Had to go in bays and find someone to help me. Guy looked @ my car with hood missing hinges gone , hood latch gone . Said would have to look on comp. to see how to do. I could do myself . I couldn t get parts . With this mess of my car and snow that got in engine . I grew up in a car biz. familys my dad and 2 uncles. You have a billion $ lot and u cant fix my car ! what the hell is wrong with this world . Tell u it went upside up downside sideways with bs covid . All you want to do is sel overprce cars . I can do myself pull fender back take bolts out replace hinge . Latch in front . no prob. Hood need 2 people . So what the hell is ur prob. I had 2 pold a car U 2 stupid I said I would pay $1000 to fix ? You cant do u really s uck . you are 2 freakn BIG cant help a small guy . "
"Quick, easy online order and delivery was within two days! Thank you!"
"Was not able to ship some of my order and Derek called me right away to let me know.
Have never had a bad experience with Stevenson, from buying my car to the service department They have always been A+++.
Thank you"
"I frequently order parts from Stevinson Toyota West and they're always fast to process my order online and in person. "
"Such kind people with a super helpful attention to detail. I have gotten to know them over the years, and they're phenomenal! When I pick up a part and mention the repair or maintenance I'm doing, they'll double check to ensure I've purchased all the parts required to do my job at home. Really above and beyond imo. Only place I buy parts in Denver bc of how wonderful they are to deal with."
"I stopped in to pick up some 4runner rock sliders (msrp $310 ea. ) that your website listed at $270 ea. Rather than pay through your website I figured I would just stop by and by them in person. To my shock, the price I was given at the register was $485 ea.... $175 OVER Toyota msrp. I was told that they cannot honor the website price even though it is the Stevinson site.
My hypothesis is, you artificially mark up the msrp because who, when buying a vehicle off your lot in person is going to check your website when adding accessories. It's price inflation and manipulative for your customers.
As such, I will not be purchasing any more from your dealership and will recommend all I can to shop somewhere else because of sneaky profiteering tricks like this. You lost my business and the business of anyone I can tell.
I can hypothesize why you might do this"
"Haven’t received the part yet."
"Parts selection on web is better than most other Toyota dealer websites."
"Scott and Jason did everything they could for me! I appreciate their time and efforts!!! Will definitely recommend them and Stevenson to friends and family!"
"I used the purchase of an innocuous cargo cover to help me determine who the best dealership in the area was. Another dealer down the street wanted 35% of retail to ship an 2 pound cargo cover about 10 miles. And it was going to take them more than two weeks. Stevinson had my order delivered to me in 36 hours for 30% less than retail and free shipping: coming out to half of what the other guys wanted. Guess who is going to be servicing my new off-road 4runner? "
"I just placed my order and haven’t received. How can can I give an opinion?"