"I found it annoying how many promotions there were to try to get me to spend more"
"They didn't have confirmed flights, yet they put it on their website as though it is confirmed, only to tell me that schedule plans changed after I booked. It is taking them too long to refund and I need to book another one. Prices are up times 2, yet my refund hasn't been made."
"Good deals thank you I will book again if all goes well "
"amazed as to how much you beat the competition"
"Great price and easy to understand "
"I think StudentUniverse needs to send travel reservation automatically after purchased. If not, they would need to contact live chat since not all passengers are in the US. Passengers need a travel reservation as a pdf file so they can print out for convenience purpose, Especially for elders"
"nice experience with the website and very helpful for the students "
"Easy to use and lower prices!"
"I got this flight ticket for a very good price."
"upon checking for last minute tickets to California for a meeting, i stumbled upon this website and fell in love. definitely recommend and will be using it more often in the future."
"Had no idea this exosted and am thankful!"
"I wanted to remove a hotel from my cart and found it impossible to do. Other than that, the website was fine to use. Also, do school teachers qualify as faculty or only college level?"
"I understand it is hard to hire but more are needed to answer phones."
“Hi there, thanks for your feedback, we do apologize for the long wait times currently. You can always leave your phone number in the queue or email help@studentuniverse.com so you don't have to wait on hold. We understand your concern has been resolved, but feel free to reach out if you need anything else.”
"It was good experience purchasing the ticket there."
"it was much cheaper than other websites!"
A rep from StudentUniverse, cccm, has responded:
“Hi there, we do apologize for the inconvenience here. The flight was a confirmed flight when you booked it, however, unfortunately, the airline cancelled the flight shortly after you booked (which we notified you of). Because it wasn't yet ticketed for you, the original charge should drop off in lieu of a refund and there should now be no charges from us at all on your statement. Feel free to reach out directly if you need further help.”