"It was good! Awesome service! Good price."
"Airline changed schedule to earlier flight. 3x eMail to agency requesting to cancel changed schedule (as they had requested). Agency failed to convey to airline resulting in no show and loss of entire passage. No refund. Impossible to get through clogged phone lines. NEVER AGAIN WITH STUDENT AGENCY, AT ANY PRICE!"
"THIS IS MY FIRST TIME AND THE PRICE IS GOOD. "
"I initially had an issue with being charged but no ticket confirmation, the agent I then talked to Gau explained that's because I purchased the 48 hour cancellation so they were waiting, he got everything straightened out for me. So I was impressed"
"I was only allowed to select Economy, so my flight cost nearly $100 more than I was planning on before."
“Hi there, we're sorry for any confusion! We reached out directly to ask if you'd like us to void your Economy tickets so we could rebook you in Basic Economy, but we understand you've opted to leave it as is. Let us know if we can do anything to help!”
"Every single flight I've ever taken has been booked through StudentUniverse. Their prices are generally $75-150 cheaper than everyone else. This has been a godsend for me as a student, as I am on a budget."
"great experience by using this website"
"I am a college student that is a senior citizen. I could not get the lower student rate because I'm over 32. I am very disappointed at that policy. The fist male agent rushed me off the phone. The 2ndd female agent took time to explain."
“Hi there, we do apologize for the confusion and for not explaining this clearly in your first phone call. Each airline is able to set the terms of what they'd like their student rates to be, so there are some that have an age cap on their student rates. We hope you were able to get your ticket settled and please let us know if there's anything further we can do.”
"Was one of the best sites that I've used, found flights for me other places said there wasn't any"
"Thankful to have gotten. such a good discount. I live far from home now so to be able to see old friends for a cheaper price was a blessing."
"I was charged in US dollars when I'm, located in Australia and bought a flight to travel within Australia. So What I thought was $155 in Australian dollars was actually in $210. Feel ripped off! "
“Hi there, we apologize for the confusion! It looks like you booked on our US site, which charges in USD for the final transaction. For AUD payment options, please check our Australian site, www.studentuniverse.com.au It looks like our team was able to void this ticket for you and provide a refund, please let us know if there's anything else we can do.”
"Very easy step with clear intstruction "
"I am so grateful for finding student universe! "
"This is the third time I've used Student Universe for my son's flights to/from Europe. I've been extremely pleased with the prices and customer service! Thank you!"
"I do not like the fact that a pop-up add on increase my cost without me wanting it. I am too frustrated to correct this."
“Hi there, if you select the wrong option on any of the add-on boxes and would not like to purchase that particular item, you can always delete it from your cart using the small "x" next to where it displays in the sidebar. We've reached out to you directly to see if you'd like us to remedy this for you. Please let us know! ”
A rep from StudentUniverse, cccm, has responded:
“We're so glad we were able to help sort this out for you! Let us know if we can do anything else to help :)”