"i never knew this website, was a great experience"
"Great, easy, simplified. "
"A great service for students and others."
"Easy to use website with excellent and cheap added services that are actually worth it. Thank goodness for Student Universe."
"The wait time for the customer service is very long
"
"Always easy and glad to have this service available"
"It is a good customer Service "
"The call wait time is so long and I didn’t even get to ask my question "
"Truly stellar customer service!!"
"I came on here looking for a last minute ticket and found the cheapest flight and booked it while I was in line at Taco Bell. I got my flight before I got my order."
"I've been searching many airlines online for reasonable airline tickets. This website has the most reasonable prices. "
"LOved the site. Great deals."
"This is the worst experience I had as I wasn't able to use my both the coupons I got "
“Hi there, we're sorry about that! We reached out directly to see what promo codes you were trying to use so we can help with that. Let us know!”
"GOOD THANK YOU VERY MUCH FOR ALL"
"It rejected all my good cards for some reason.
"
“Hi there, we're sorry about that! We always strive for an easy booking and checkout experience, but we're disappointed to hear we missed the mark here. We reached out to you directly, if there's anything we can do to help at this point, please let us know!”
A rep from StudentUniverse, cccm, has responded:
“Hi there, we're sorry about that. We don't see that you contacted us by phone, but we did get (and respond to) your email. We also tried to give you a call via the phone number on file but got a voicemail. We resolved your question from your email, please feel free to reach out if you have any further questions or need help.”