"Everything was easy to follow"
"Simple process easy to follow"
"super slow!!!!!!!!!!!!!!!!!!"
"Promo code not valid, and the agents are liars. "
“Hi there, we're sorry you feel that way. The refer-a-friend promo code is only valid when you refer someone who is a first-time user and is good for $20 off international flights only and $10 off domestic flights. We added this manually for you, but in general, the refer-a-friend promo code won't send to you unless you refer someone who is new to our site. Let us know if you need any further help.”
"I got a great deal on my flight, and booking was simple and straight-forward. The only issue was that the website was extremely slow in responding whenever I clicked on something. "
"Easy booking, cheapest flight."
"Great prices, convenient!"
"Buying the ticket was easy and seemless"
"Was able to book and purchase my flight within minutes "
"Purchasing ticket was fast and easy but it was a little tedious because the website seemed to be a little slow"
“Hi there, thanks for your feedback! We're sorry our website was slow for you and have passed your feedback along to the appropriate team so we can continue to make things better and faster! ”
"Student Universe offers the best deals on flights and hassle-free booking. 10/10 would recommend! Keep up the good work!"
"At first the promo code did not work saying I had already used it but then after contacting support, they refunded me the amount of the promo code. Making my experience as great as usual!"
“Hi there, we're sorry about that! We emailed you and added the promo code to your reservation, so you'll see a refund for the amount of the promo code come through soon. Please let us know if we can do anything else to help!”
"could not click on select, nothing happened. Real pain in the **** to use. Took forever to load"
“Hi there, we're sorry you had this experience! We've sent your feedback along to the appropriate team who can look into any bugs and make sure things are better in the future. Let us know if there's anything we can help with at this point!”
"Has been very helpful! Glad I found this."
"This saved me so much money!! Cannot express how much I appreciate it - especially as a broke, college student."
A rep from StudentUniverse, cccm, has responded:
“Hi there, we're sorry about that! We're always working to make our website faster, so we'll forward your feedback to the appropriate team. Feel free to reach out directly if you encountered a specific issue or bug we can look into.”